Document Processing & Healthcare Records Specialist

Rachael Aydelott

SUMMARY

• Resourceful and resolute professional with a proven track record of reliability and efficiency in fast-paced environments.

• Experienced in document scanning, processing, organization, and records management.

• Skilled in handling physical and electronic documents while maintaining accuracy and confidentiality.

• Experienced in healthcare documentation and HIPAA-compliant records management.

• Strong organizational, time management, communication, and teamwork skills.

• Adaptable professional with a positive attitude and commitment to maintaining a productive work environment.

SKILLS

Account Management Time Management

Customer Satisfaction Organizational Skills

Appointment Scheduling Problem Solving

Document Coordination Adaptability

Team Management Strong Diligence

Document Scanning Document Processing

Records Management Data Entry

File Management Office Equipment

EXPERIENCE

Printing specialist

Staples — Aug 2026- Present

• Experienced in printing and document processing, utilizing scanners and related equipment to accurately digitize, reproduce, and organize documents.

• Skilled in documentation management, maintaining accurate records and ensuring documents are properly scanned, processed, filed, and handled according to established procedures.

• Performed document scanning and processing to support accurate and timely document management.

• Organized scanned documents and maintained files according to established procedures.

• Operated scanning and printing equipment while ensuring document quality and accuracy.

Pediatric Associates of Dayton

Beavercreek, OH

Receptionist — Sep 2025 - Jan 2026

• Streamlined patient scheduling and confirmed appointment details, enhancing appointment accuracy and patient satisfaction.

• Processed physical and electronic medical records, boosting patient equality and satisfaction.

• Utilize EPIC, Allscripts, OneSource, and Teams programs for scheduling and insurance claims.

• Processed electronic and physical medical records in compliance with hospital and HIPAA guidelines, ensuring accurate record updates.

• Verified patient insurance information in EPIC to maintain accurate medical records and support billing processes.

• Scanned, organized, and maintained patient documents while following established procedures and HIPAA guidelines.

CareSource

Dayton, OH

Mailroom Printing Coordinator — Dec 2023 – Aug 2024

• Streamlined medical document printing and management, boosting administrative efficiency.

• Generated weekly/monthly shipping reports to support logistics tracking.

• Processed high-volume mail and packages, ensuring timely, accurate distribution.

• Utilized Excel and Office tools to enhance accuracy in order processing.

• Managed shipments through UPS, FedEx, and USPS, ensuring accurate tracking and timely delivery.

• Supported document processing, scanning, sorting, and organization to maintain accurate records.

Kettering Health Miamisburg

Miamisburg, OH

Mailroom Printing Associate — Jun 2023 – Aug 2023

• Streamlined medical document printing and management, improving administrative efficiency.

• Coordinated printing, shipping, and receiving for departments, improving workflow efficiency.

• Provided consistent accurate customer care, boosting customer satisfaction and improving department ratings.

• Assisted with document scanning, sorting, filing, and processing according to established procedures.

Premier Health

Dayton, OH

Patient Coordinator — Apr 2023 – Jun 2023

• Scheduled 60+ daily imaging appointments in EPIC, improving patient preventive care.

• Ensured HIPAA compliance and data accuracy, enhancing patient confidentiality and record integrity.

• Collaborated with staff to streamline workflows, reducing scheduling errors.

• Provided efficient accurate patient instruction information for each scheduled appointment.

• Processed and organized patient documentation while maintaining accurate electronic records.

Verizon Wireless

Beavercreek, OH

Appointment Coordinator — Jul 2021 – Dec 2021

• Managed appointment scheduling to reduce conflicts and improve customer flow.

• Provided prompt, courteous service, boosting customer satisfaction.

• Processed inventory efficiently to support daily operations.

• Supported store management with front-end service and sales assistance. Dayton Children's Hospital

Springboro, OH

Laboratory Staff Assistant — Oct 2020 – Mar 2021

• Processed COVID-19 specimens, ensuring timely and accurate results.

• Updated patient records in EPIC, adhering to HIPAA guidelines.

• Managed specimen logs in Excel, improving recordkeeping efficiency.

• Collaborated with lab staff to ensure smooth operations during high-demand periods.

• Provided phone support, streamlining the workflow process and increasing the results, improving efficiency.

• Processed and maintained documentation while ensuring accuracy and confidentiality. McKesson Business Performance Services

Miamisburg, OH

Patient Billing Representative — Aug 2015 – Sept 2016

• Assigned and managed billing codes for patient accounts, ensuring accurate billing and reducing claims.

• Verified patient insurance information, boosting account proficiency.

• Streamlined document scanning, improving workflow efficiency.

• Submitted billing promptly, ensuring timely payouts and reducing delays.

• Answered phones for patient questions/inquiries.

• Scanned, organized, and processed documents to support accurate patient billing records. EDUCATION

Health Information Management Certificate

Sanford Brown College

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