Assistant Manager - Sales & Team Leadership

Cory Chaloupka

920-***-**** *********@*****.*** Two Rivers, WI 54241

SUMMARY

SKILLS

Product and Service Knowledge

Sales Monitoring

Verbal and Written Communication

Employee Coaching and Motivation

Onboarding and Orientation

Performance Evaluations

Team Building

Work Planning and Prioritization

Teamwork and Collaboration

Hiring and Training

Team Leadership

EXPERIENCE

Assistant Manager, Hardee's Restaurant, August 1992-Current Appleton, WI

Directed and led employees, supervising activities to drive productivity and efficiency. Completed inventory audits to identify losses and project demand. Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Organized schedules, workflows and shift coverage to meet expected business demands. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Collaborated with store manager to develop strategies for achieving sales and profit goals. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Enforced company policies and procedures to strengthen operational standards across departments.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Delegated daily tasks to team members to optimize group productivity. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Delegated tasks to team members based upon skill level and to achieve organizational goals. Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.

Led employee performance evaluations and rewarded top performers to retain quality personnel.

Assisted with developing and implementing marketing strategies to improve sales and profitability.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Organized team activities to build camaraderie and foster pleasant workplace culture. Produced thorough, accurate and timely reports of project activities. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Mediated conflicts between employees and facilitated effective resolutions to disputes. Recruited and trained new employees to meet job requirements. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Resolved customer inquiries and complaints requiring management-level escalation. Assigned work and monitored performance of project personnel. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Created and managed budgets for travel, training and teambuilding activities. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Delegated work to staff, setting priorities and goals. Interviewed prospective employees and provided input to HR on hiring decisions. Evaluated individual and team business performance and identified opportunities for improvement.

Reviewed completed work to verify consistency, quality and conformance. Proposed or approved modifications to project plans. EDUCATION AND TRAINING

High School Diploma

Two Rivers High School, Two Rivers WI June 1994

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