Customer Service & Training Professional

Cymone King

+1-202-***-**** **************@*****.*** Washington, DC 20018

WORK EXPERIENCE

Certified Trainer, Raising Canes

October 2025 - January 2026

• Evaluated performance metrics to identify areas for improvement and enhance team productivity.

• Conducted training sessions to equip team members with essential skills and knowledge for professional growth. Cashier, Chick Fil A

February 2025 - September 2025

* Collaborated with other cashiers and kitchen staff to prioritize food delivery based on customer preferences and timing * Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments * Maintained a balanced cash drawer at all times, reconciling discrepancies promptly * Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues * Took on increasing levels of responsibility within assigned departments, demonstrating adaptability and ability to learn quickly Manager and Team member, Mcdonalds

January 2021 - November 2024

* Collaborated with other cashiers and kitchen staff to prioritize food delivery based on customer preferences and timing * Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments * Maintained a balanced cash drawer at all times, reconciling discrepancies promptly * Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues * Took on increasing levels of responsibility within assigned departments, demonstrating adaptability and ability to learn quickly Concierge Receptionist, Hilton

April 2023 - September 2024

I provided personalized services and assistance to guests or clients, serving as a knowledgeable resource and central point of contact to enhance their experience. My responsibilities typically included answering inquiries, making reservations and arrangements for transportation or entertainment, assisting with personal errands, coordinating with other departments, and resolving any issues to ensure guest satisfaction. Cashier, Chick Fil A

February 2024 - August 2024

* Collaborated with other cashiers and kitchen staff to prioritize food delivery based on customer preferences and timing * Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments * Maintained a balanced cash drawer at all times, reconciling discrepancies promptly * Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues * Took on increasing levels of responsibility within assigned departments, demonstrating adaptability and ability to learn quickly Waitress, City Cruises

April 2023 - August 2023

* Provided exceptional customer service by promptly greeting guests, taking accurate orders, and ensuring a positive dining experience * Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment * Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions * Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations * Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels * Maintained a clean and organized work station, adhering to safety guidelines and minimizing accidents or injuries

EDUCATION

Spelman College

2023-2024

Marine Biology, Marine Biology

Dunbar High School

2021-2023

High School Diploma

SKILLS

Bagging, Cash Handling, Cashier, Customer Service, Fast Food Restaurant, Food Preparation, Guest Service, Hospitality, Host/hostess, Receptionist, Stocking

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