Fintech Customer Service & Sales Specialist

SYLVESTER ADOYI

Kaduna, Nigeria 080******** / 081********

****************@*****.*** / linkedin.com/in/Sylvester-adoyi-279a2b212

PROFESSIONAL SUMMARY

Results driven fintech and digital payments professional with progressive experience in key account management, customer onboarding, sales, agent/merchant management and operations. Experienced in building client relationships, identifying growth opportunities, coordinating cross-functional teams, supporting API integration and product adoption, and resolving client and operational issues. Strong background in payment solutions, digital finance, compliance, KYC/AML, performance reporting and customer lifecycle management. Comfortable working independently, managing priorities and supporting clients and teams through clear, professional communication.

CORE COMPETENCIES

• Key Account Management. • Remote Communication & Self-Management.

• Customer Success & Client Retention • Customer Onboarding

• Sales & Business Development • Agent & Merchant Management

• Digital Payments & Fintech • Product Adoption & Cross-Selling

• API Integration Coordination • KYC / AML Compliance

• Client Issue Resolution • KPI & Performance Reporting

• Market & Client Insights • POS Deployment & Device Management

• Cross Functional Collaboration • MS Excel / Word / PowerPoint

PROFESSIONAL EXPERIENCE

Fairmoney Microfinance Bank Plc.: 2025 – 2026

Key Account Manager (KAM)

• Managed a portfolio of strategic accounts, supporting client retention and increased product adoption across payment and digital finance solutions.

• Served as the primary point of contact for key clients, resolving issues and supporting smooth operational performance.

• Identified upsell and cross sell opportunities to support transaction growth and revenue generation.

• Prospected for new sales opportunities through cold calling, networking and social media.

• Led client onboarding activities, including product demonstrations, API integration coordination, training and documentation support.

• Supported client compliance with KYC/AML and regulatory requirements, helping reduce risk exposure.

• Collaborated with Product, Technology and Compliance teams to address client needs and implement customized solutions.

• Monitored account performance, prepared weekly and monthly reports, and executed strategic account plans.

• Provided market insights and client feedback to support product and service improvements.

Fairmoney Microfinance Bank Plc. 2023 – 2025

Aggregator Manager

• Managed and onboarded aggregators and agents into the company’s payment and financial services ecosystem.

• Drove transaction growth by monitoring aggregator performance and ensuring delivery against KPIs.

• Acted as the primary liaison between the company and aggregators, providing support, updates and field issue resolution.

• Conducted performance reviews and provided training or reorientation for underperforming aggregators.

• Expanded the agent/aggregator network by identifying new business opportunities and suitable partners.

• Ensured compliance with company policies, regulatory guidelines and operational standards.

• Monitored field activities to help prevent fraud, misuse and non-compliant transactions.

• Collected and analysed aggregator activity data to guide decisions and improve service delivery.

• Coordinated with Operations, Risk, Sales and Finance teams to resolve escalations and improve aggregator experience.

• Prepared periodic reports covering performance, challenges and opportunities.

Africav Technology (Kippapay) 2021 – 2023

State Manager

• Led statewide operations involving sales teams, field officers and support staff.

• Expanded agent and merchant networks across LGAs, supporting transaction-volume and revenue growth.

• Oversaw POS deployment, device recovery, onboarding and end-to-end operational performance.

• Built and maintained relationships with key merchants, aggregators and stakeholders to support client satisfaction.

• Monitored daily KPIs, prepared state performance reports and implemented strategies to improve market performance.

• Coordinated with Technical, Risk, Compliance and Customer Support teams to resolve escalations and service issues.

• Ensured adherence to KYC/AML and regulatory requirements across agents and merchants.

• Drove product adoption and cross-selling of fintech services including payments, loans, collections and digital banking tools.

Itex Integrated Services. 2019 – 2020

State Coordinator

• Acquired and supported agents and merchants within the state.

• Managed terminal consumables and inventory, including merchant profiling.

• Provided onboarding and post-onboarding support, merchant training and service reviews.

• Managed partner relationships and supported quality service delivery to new and existing agents/merchants.

• Coordinated data management and reporting between technical and support teams.

eTransact Plc. 2016 – 2018

Sales Representative.

• Acquired and onboarded agents, merchants and customers, supporting product adoption across the assigned territory.

• Promoted fintech solutions including POS terminals, digital wallets and payment gateways.

• Conducted product demonstrations and training sessions to support effective product usage and client satisfaction.

• Built and maintained merchant and agent relationships, supporting retention and loyalty.

• Monitored client performance, assisted with basic troubleshooting and provided field support.

• Consistently worked toward daily, weekly and monthly sales targets and reported market feedback and competitor activity.

• Supported KYC, AML and regulatory compliance requirements for clients and agents.

Cross River State Border Commission 2011 - 2012

Accounting Trainee (NYSC)

• Maintained and organized financial documents and supported confidentiality of records.

• Assisted the Accountant in preparing payment vouchers.

• Typed and photocopied contract documentation between the Commission and contractors.

National Population Census Commission. 2006

Enumerator

• Followed team-lead instructions and established working relationships with community leadership.

• Collected and collated citizens’ data within assigned communities using the required statistical tools.

• Prepared data for analysis and submitted completed records to the team lead on time.

EDUCATION

B.Sc. Economics

Benue State University, Makurdi: 2006 – 2011

Diploma in Computer Application.

Salam Computers, Makurdi, Benue State. 2005

NECO National Examination Council

Government Model Secondary School, Makurdi, Benue State: 1998 – 2004

CERTIFICATION & TRAINING

• Member, Nigeria Institute of Management (NIM)

ADDITIONAL SKILLS.

MS Excel, MS Word and PowerPoint

Interpersonal and collaborative skills

Time management

Problem solving

Customer-centric service

Multitasking and discretion

Ability to work with little or no supervision

Professional communication

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