Shipping, Receiving & Customer Service Professional

GAIL KNOX North Olmsted, OH

*********@*****.*** 440-***-****

Qualifications:

Purposeful and highly organized business professional with extensive ability across a diverse range of vocations. Versatile experience in quality control, research, statistical analysis, reporting, bookkeeping, and billing workflows. Adept with creative problem solving and capable delivery of clear professional presentations to internal and external stakeholders.

Recognized for exceptional diligence, strong analytical capabilities, and a consistent record for upholding precise standards of quality control, client service, and operational efficiency. Proven capacity to manage multiple priorities in demanding environments while delivering accurate, prompt, and compliant results. Steadfast development of positive working relationships and effective customer engagement, process improvements, and contributions to organizational success through professionalism, adaptability, and effective communication skills. Core Strengths:

Cross-industry experience in logistics, legal, and manufacturing settings Process Improvement and workflow efficiency

Administrative and Operations Support, training, and mentorship Professional Communication written and verbal

Documentation Review and accuracy verification

Quality control and compliance oversight

Creative problem-solving and professional presentation delivery Meticulous multitasking, deadline management, and workflow organization Customer relations and service resolution, Client Account Management Research, data collection, statistical analysis, and reporting Bookkeeping, billing operations, and accounting support Freight Bill Auditing and Invoice Processing

Background Screening and public records investigation Shipping and Receiving coordination and alternative outcome resolution Professional Experience:

CLIENT SERVICES REPRESENTATIVE, SENIOR ASSOCIATE ITS Traffic Systems Inc - Westlake, OH (11/17-3/26) Freight Bill Audit and Invoicing, Account Management Temporary to hire work contracted for 90 days, starting June 2017 through to direct hire November 2017 ADMINISTRATIVE ASSISTANT, 90 Day Contract Michael Baker International - Cleveland, OH (3/17-6/17) Support Services for 40 Associates at Engineering Firm DATA SPECIALIST / INFORMATION RESEARCH Construction Journal - Middleburg Heights, OH (7/13-10/16) Construction Project Leads Information Research and Data Collection BACKGROUND SCREENING RECORDS SPECIALIST AISS, (Formerly Acxiom) - Independence, OH (6/06-5/12) Criminal Investigation Background Screening Services PURCHASE ORDER BOOKKEEPING BILLING LOGISTICS Ametek Lamb Electromechanical Group, Kent, OH (3/04-2/06) Industrial Manufactured Products for National and International Customers Technical Proficiencies Systems: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, Teams), Artificial Intelligence Certification (2026), Velocity™, Velocity Viewer™, Freight Rater™, BluJay, McLeod, Acxess™, Citrix Access Gateway, Oracle, System 21, Lexis-Nexis

Education: B.A., Business/Organizational Management, Ashford University

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