Accounts Receivable & Insurance Verification Specialist

JOANA A. GUTIERREZ MENDEZ

**** ******* **., *********, ** 34744 516-***-****

linkedin.com/in/joana-gutierrez-mendez **********@******.***

OBJECTIVE

Detailed orientated and motivated professional seeking an Accounts Receivable Representative position where I can utilize my experience in insurance verification, customer account management, accurate documentation, problem solving, and inbound/outbound communication, Proven ability to maintain accurate records, resolve customer concerns, verify account information and handle confidential information with professionalism and attention to detail. Eager to contribute strong organizational and analytical skills to support accurate billing, payment processing, account reconciliation, and timely collection of outstanding balances.

SKILLS AND ABILITIES

*Customer Account Management * EHR Systems * Insurance verification * Resolving Billing discrepancies * Microsoft Office & Google Sheets & Excel * Data Entry & Accurate Documentation * HIPPA Compliance * Time management & Organization * Written & Verbal Communication * Trainer / Acting Manager * Insurance Verification * Payment Processing Management

EXPERIENCE

HEDIS Specialist – Remote, FL 04.25 – Present

Verified customer information, insurance coverage, and provider details while keeping accurate and confidential records in compliance with HIPPA regulations. Handled high volume inbound and outbound calls, documented customer interactions, resolved account, and service-related concerns, and communicated effectively with customers, providers, and internal teams. Demonstrated strong attention to detail, data accuracy, problem solving and follow-through-key skills.

Medical Records – Kissimmee, FL 01.25 – 04.25

Maintained accurate and confidential electronic health records (EHR) and paper documentation while ensuring compliance with HIPPA requirements. Conducted admissions and discharge audits, reviewed records for accuracy and completeness, and trained staff on documentation and compliance procedures. Managed administrative tasks, followed detailed checklists, participated in daily operations meetings, and provided front-desk support as needed. Demonstrated strong attention to detail, organization, data accuracy and confidentiality.

Accounts Receivable – Las Vegas, NV 04.24 – 11.24

Oversaw accounts receivable functions, including invoice generation, payment processing, and maintenance of accurate customer financial records for all company locations. Processed billing and account management through quickbooks, Medicaid and DRC portals, validated customer data, and attendance to ensure accurate billing and conducted monthly reconciliation and inventory audits to support financial and operational accuracy.

EDUCATION

Herzing University – Orlando, FL 2026

Sterile Processing Technician

Valley High School – Las Vegas, NV 2021

Arts & Athletics High School Diploma

Stephen T. Mather High School – Manhattan, NY 2017-2020

Building Arts & Craftsmanship

*National Honors Society, Student Body Government, After School Tutor, Book Club, Library Assistant*

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