High-Volume Hospitality & Shift Leadership

EBERE OGWO

Park Forest, IL • *******@*****.*** • 708-***-****

PROFESSIONAL SUMMARY

Customer-focused hospitality professional with 7+ years of experience in fast-paced, high-volume restaurant and entertainment environments. Strong background in guest service, cash handling, team leadership, and conflict resolution. Known for high energy, professionalism, and the ability to create welcoming, memorable guest experiences. Seeking a bartender/server role to contribute efficiency, personality, and sales-driven service.

CORE COMPETENCIES

High-Volume Customer Service

POS Systems & Cash Handling

Upselling & Guest Engagement

Opening & Closing Procedures

Team Leadership

Conflict Resolution

Food Safety & Sanitation

Event & Party Service

PROFESSIONAL EXPERIENCE

Delta-T Group (SWCCCASE) 1:1 Paraprofessional Jan 2024 – Present IL

Maintain composure and professionalism in high-pressure environments.

Utilize strong communication skills to manage conflict and de-escalate situations.

Demonstrate reliability, punctuality, and adaptability in dynamic daily operations.

Dave & Buster’s Guest Experience Associate Jul 2022 – Mar 2025 IL

Delivered high-energy guest service in a fast-paced restaurant and entertainment setting.

Assisted with food and beverage service for large parties and events.

Handled cash transactions and processed payments accurately.

Resolved guest concerns efficiently to maintain satisfaction.

Trained new team members on service standards and procedures.

Blaze Pizza Shift Lead Sep 2018 – Feb 2020 IL

Supervised front-of-house operations in a high-volume restaurant.

Managed cash drawers, deposits, and end-of-day reconciliation.

Trained staff in upselling and customer service excellence.

Maintained service speed, cleanliness, and operational standards.

Chipotle Mexican Grill Shift Lead Oct 2016 – Jul 2018 IL

Led shifts of 8–12 employees in a fast-paced dining environment.

Performed opening and closing procedures including cash handling.

Ensured food safety compliance and quality service standards.

Walmart Asset Protection Associate Dec 2022 – May 2023 IL

Monitored store operations to ensure safety and loss prevention.

Collaborated with management and law enforcement when necessary.

EDUCATION

Southland College Prep High School Diploma Class of 2018

CERTIFICATIONS

Paraprofessional Certification

CPR / First Aid Certified

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