Customer-Focused Front Desk Assistant
Resume:
Name: Hongyang Yu
Date of Birth: April,**,**** Place of Birth: Xinyang,China
Gender: Female Country of Citizenship:China
Country of Residence: China Position Desired: Front Desk
Date available to start: April,15,2026
Introduction video:
Education
University/School Name: Xinyang Normal University
Location: Xinyang,China Institution start date: 9/2021
Graduation date: 01/07/2025 Type of Degree: Bachelor
Field of Study: Drama,Film and Television Minor:Hotel Management
University contact name:Sun Xin University contact email: ***@****.***.**
University/school website:xynu.edu.cn
Classes Taken at School/University Relevant to Desired Position:
Hotel English, Service etiquette, Food service and management, Introduction to hotel management, Hotel
human resource management, Hotel marketing, Hotel Front Office and Guest Room Management
Experience
Employer Name: The Sunlight Hotel
Company contact name: Li Yajie Company contact tel:138-****-****
Company contact email:***********@***.*** Company website:sunlight.hotelxinyang.cn
Position: Front Desk Location: xinyang,China
Duration: From 07/2025 to08/2026 Total Number of Months: 10
Full-Time Position: Yes
Tasks/Responsibilities:
Guest Services: Managed check-in and check-out processes for approximately 30–50 guests daily, ensuring accuracy and efficiency in room assignments, key card issuance, and billing.
Reservations Management: Handled online and phone reservations via Property Management System
(PMS), updated room availability in real-time, and assisted in resolving overbooking issues.
Customer Problem Resolution: Addressed guest inquiries and concerns regarding hotel facilities,
local transportation, and dining recommendations; successfully de-escalated on-site complaints with a 95% resolution rate, contributing to positive guest feedback.
Interdepartmental Coordination: Communicated promptly with housekeeping and maintenance teams
to fulfill guest requests for room cleaning, repairs, and special accommodations.
Financial Accuracy: Processed various payment methods (cash, credit cards, mobile payments) and
reconciled daily transactions to ensure accounting accuracy.
Employer Name: Shile Hotel
Company contact name: Ding chunbao Company contact tel:176********
Company contact email:******************@**.***
Company website:shile.hotelzhongshan.cn
Position: Front Desk Location: xinyang,China
Duration: From 06/2024 to9/2024 Total Number of Months: 3
Full-Time Position: Yes
Tasks/Responsibilities:
• Assisted with daily front desk operations including guest check-in and check-out procedures
•Handled room reservations, modifications, and cancellations through hotel management system
•Responded to guest inquiries in person, by phone, and via messaging platforms in a timely and professional manner
•Coordinated with housekeeping and other departments to ensure smooth room allocation and guest experience
•Processed payment transactions and maintained accurate billing records
•Resolved basic guest complaints and escalated complex issues to supervisors when necessary
•Maintained front desk cleanliness, documentation, and standard operating procedures compliance
Skills & Qualifications
Languages & Level Including Official English Test Scores: (Fluent)
Certifications/License: Driver’s License; CET-6; National Computer Rank Examination Level 2
Computer Skills: Proficient in Microsoft Office Suite
Special Awards/Honors: First Prize – Provincial College Student Art Competition; Second Prize – “Tell China’s Story in English” Speech Contest; Academic Scholarship – Xinyang Normal University(2023–2024)
Activities & Interests
Dance (Chinese Classical & K-pop) – practiced Chinese clasical for 4 years; enjoy both traditional and modern styles; love the energy and expression through movement.
Figure Skating – currently learning as an adult skater; passionate about the grace and focus it requires.
Badminton – regular player; enjoy the fast pace and coordination it demands.
Swimming – go often in summer; great way to stay active
Resume
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