CDL Class A Transit & Paratransit Operator
Resume:
Chrystal Collier Resume
CHRYSTAL COLLIER
Austin, Texas 78747 325-***-**** ************@*****.*** CDL Class A Driver Transit & Paratransit Operator Customer Service Professional PROFESSIONAL SUMMARY
Safety-focused transportation professional with more than 20 years of commercial driving and passenger-service experience. Skilled in fixed-route transit, ADA paratransit, school transportation, pre-trip and post-trip inspections, DOT compliance, route navigation, incident response, and customer service. Also brings healthcare administration, call-center, warehouse, autonomous-vehicle support, and special-needs support experience. Known for reliability, professionalism, problem-solving, and adapting quickly to changing work environments. CORE SKILLS
• CDL Class A & DOT Compliance • Fixed-Route & Paratransit Operations
• Pre-Trip/Post-Trip Inspections
• Passenger Safety & Customer
Service
• Route Navigation & Time
Management
• ADA and Special-Needs
Transportation
PROFESSIONAL EXPERIENCE
Bus Operator CapMetro / Keolis, Austin, TX
Operate fixed-route transit buses safely and on schedule while providing courteous service to a diverse passenger population.
Complete daily pre-trip and post-trip inspections, report defects, and follow DOT, company, and transit-agency safety requirements.
Navigate assigned routes, monitor time points, communicate with dispatch, and respond professionally to service disruptions and passenger concerns.
Assist passengers with mobility devices and accessibility needs while maintaining safe boarding, securement, and deboarding procedures.
Paratransit Driver MTM Transportation / MetroAccess, Austin, TX 08/31/2023 - 09/07/2025
Provided safe, dependable curb-to-curb and door-to-door transportation for passengers with disabilities and mobility limitations.
Assisted riders with boarding, wheelchair securement, seat belts, and safe entry and exit while preserving dignity and independence.
Followed manifests, scheduled pickup windows, passenger verification procedures, and dispatch instructions.
Maintained accurate trip documentation and completed vehicle inspections in accordance with ADA, DOT, and company standards.
Line Assembly Worker Deep Eddy Distillery, Buda, TX 12/2023 - 02/2024
Packed products for shipment, built boxes, maintained production flow, and followed workplace safety and quality procedures.
Driver Support Specialist Cruise (Contract through Iconma), Austin, TX 09/2023 - 11/2023
Supported Cruise autonomous electric vehicles by preparing vehicles for launch, completing localization and mapping setup, performing ingress and egress checks, test-driving vehicles, charging units, and offloading commercial vehicles for data collection.
Associate Amazon Fulfillment Center, Pflugerville, TX 05/2022 - 07/2023
Picked, packed, and prepared customer orders while meeting productivity, accuracy, and safety expectations. Customer Service Representative Faneuil - TxTag, Austin, TX 10/2021 - 05/2022
Handled high-volume inbound calls regarding toll accounts, billing statements, payments, account corrections, and online troubleshooting.
Built rapport with customers, protected confidential information, and documented account updates accurately. 09/08/2025 - 07/25/2026
Chrystal Collier Resume
PROFESSIONAL EXPERIENCE - CONTINUED
Bus Operator MV Transportation / CapMetro, Austin, TX 04/2018 - 07/2021
Operated public transit routes, completed inspections and logs, followed DOT regulations, assisted passengers, and resolved route and service issues.
School Bus Driver Austin Independent School District, Austin, TX 01/2016 - 08/2018
Transported students safely to and from school and extracurricular activities; completed daily inspections and required logs.
Bus Driver Brady Independent School District, Brady, TX 07/2011 - 12/2015
Provided safe student transportation, maintained route schedules, completed inspections, and followed district and DOT requirements.
Emergency Room Unit Clerk Heart of Texas Health Care System, Brady, TX 08/2012 - 12/2015
Coordinated emergency-room registration and administrative support, entered patient data, verified insurance and identification, ordered labs and X-rays as directed, and supported admissions and transfers.
Maintained patient confidentiality and followed HIPAA standards while communicating with physicians, nurses, patients, and families.
School Bus Driver Austin Independent School District, Austin, TX 07/2005 - 02/2010
Transported students safely, provided customer service, and completed daily vehicle inspections. Life Skills Instructor Solano PACE, Suisun City, CA 05/2001 - 07/2005
Taught adults with developmental disabilities daily living skills, hygiene, cooking, cleaning, laundry, and community participation.
Completed daily documentation and behavioral reports and supported individualized goals. EDUCATION
Bachelor of Science in Public Health - In Progress - South University, Austin, TX Expected 2027 Associate of Science in Allied Health Science - South University, Austin, TX Completed 2025 Truck Driving Certificate - Fort Worth CDL School, Fort Worth, TX Medical and Dental Administration Studies - San Joaquin Valley College, Bakersfield, CA Early Childhood Education Coursework - Bakersfield College / Solano Community College, California High School Equivalency Diploma - Armijo High School, Fairfield, CA LICENSES & TRAINING
Commercial Driver License: Class A Current DOT Medical Certification Passenger Transportation and Safety Training
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