Customer Service & Delivery Associate

Samira Wansa

571-***-**** ************@*****.***

Burke, VA 22015

EDUCATION

Robinson Secondary School – Fairfax, VA

Graduated June 2024 GPA: 3.4

PROFESSIONAL EXPERIENCE

Car Cleaner / Vehicle Service

SIXT Rent a Car – Northern Virginia May 25, 2026 – se

●Clean, vacuum, and prepare rental vehicles to meet company presentation and cleanliness standards

●Inspect vehicles before and after rentals and identify visible damage, cleanliness issues, or items requiring attention

●Move and stage vehicles safely and efficiently while helping maintain an organized rental fleet

●Work efficiently under time pressure to prepare vehicles for customers and scheduled reservations

●Follow workplace safety procedures and maintain a professional, dependable work environment

Independent Shopper / Delivery Driver

Instacart – Burke, VA May 28, 2024 – February 12, 2026

●Shop customer orders accurately while selecting quality products and following specific customer requests

●Communicate with customers regarding substitutions, unavailable items, and order updates

●Manage multiple orders and deadlines while maintaining accuracy and efficiency

●Navigate local stores and delivery routes independently while providing reliable service

●Handle groceries carefully and complete deliveries promptly while maintaining a positive customer experience

Crew Member

McDonald’s – Burke, VA Apr 2023 – Oct 2024

●Process customer orders quickly and accurately while maintaining a friendly, professional demeanor

●Trained in food safety, cleanliness, and health guidelines to ensure a safe dining environment

●Collaborated with team members to handle high-volume service periods without compromising quality

●Recognized for strong multitasking abilities and ability to maintain efficiency under pressure

●Actively promoted surveys and benefits, contributing to improved customer engagement

Server

Bowl America – Burke, VA Feb 2024, June 2024

●Deliver fast and accurate food and beverage service in a high-energy entertainment environment

●Provide excellent customer service while managing multiple tables and party events simultaneously

●Contribute to a fun, welcoming atmosphere that enhances the guest experience

●Strengthened skills in time management, communication, and problem-solving

Crew Member

Giant – Burke, VA April 2023 – Oct 2023

●Assisted customers with purchases and inquiries, providing a positive shopping experience

●Operated cash registers, handled payments, and ensured accurate transactions

●Restocked shelves, rotated products, and maintained organized displays

●Gained experience in store maintenance, merchandising, and customer relations

SKILLS

Customer Service & Communication

Multitasking & Time Management

Cash Handling & POS Systems

Vehicle Cleaning & Preparation

Safety & Sanitation Standards

Team Collaboration & Problem Solving

Inventory, Stocking, Merchandising & Order Fulfillment

INTERESTS

●Artistic Activities & Fashion Design

●Photography & Creative Media

●Musical Instruments

●Research & Writing

●Modeling

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