Detail-oriented office professional

TESSA MILLER

**** *. *** ****, ******, IN ***** 765-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented office professional with 20 years of experience in office management, bookkeeping, and customer service. Skilled in accounts payable/receivable, payroll, billing, scheduling, and day-to-day operations. Comfortable running the front office or the back office — answering phones, keeping the books straight, and keeping everything organized. Now seeking a clerical or office role where accuracy and reliability matter. CORE SKILLS

● Accounts payable/receivable, payroll processing, and monthly billing

● Data entry, filing, and record-keeping

● Scheduling, dispatch, and calendar coordination

● Customer service — phones, in person, and conflict resolution

● Estimates, invoicing, and cost tracking

● Inventory ordering and vendor coordination

● Microsoft Office (Excel, Word, Outlook, PowerPoint) and Google Docs

● Team leadership and staff training

WORK EXPERIENCE

Career Break — Family Caregiver

October 2024 – Present

● Stepped away from the workforce to care for family full-time Service Manager In-N-Out Automotive, Marion, IN

June 2021 – October 2024 November 2013 – July 2017

● Handled accounts payable and receivable, payroll, and shop financials

● Created repair estimates and invoices using cost matrices for parts and services

● Ordered parts and managed stock inventory with vendors

● Answered phones, greeted customers, and resolved service concerns on the spot

● Managed a team of six technicians and ran day-to-day shop operations Dispatcher Bulldog Disposal, Kingman, AZ

June 2019 – February 2020

● Processed monthly billing and took customer payments

● Planned and coordinated daily routes for 8 drivers

● Helped customers choose the right containers and services for their needs

● Learned the company's dispatch software and full service catalog Offline Technician American Woodmark, Kingman, AZ October 2017 – June 2019

● Repaired product defects to meet quality standards

● Tracked and reported production targets on display boards

● Cross-trained to back up every job on the production line White Wood Frame Lead / Departmental Trainer American Woodmark, Gas City, IN January 2008 – November 2013

● Developed and taught component training classes; maintained training matrices for six departments

● Completed the Certified Peer Training Program and trained new hires on proper procedures

● Led and coordinated a 10-person team operating machinery and managing material flow

● Coordinated picking and line loading to optimize performance and reduce past-due orders

● Served on plant CDS teams focused on improving customer quality Office Manager Koalaty Home Improvement, Marion, IN 2003 – 2008

● Handled accounts payable and receivable, customer accounts, and filing

● Coordinated work crews to specific job sites and managed scheduling

● Answered phones and assisted customers with their project needs EDUCATION

Marion High School, Marion, IN — High School Diploma, 2001 Graduated with honors, 3.5 GPA

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