Help Desk & Technical Support Professional
Resume:
Steven (Joey) Kline
Congress, AZ
gmail.com +
Work Experience
Truck Driver NavajoExpress Denver, CO
September 2025 To February 2026
Route Planning
Cargo Management: Securing freight using ropes, blocks, or chains to prevent damage and ensuring weight is balanced according to safety standards.
Truck Driver
Swift Transportion Phoenix,
AZ
February 2025 to September 2025
Route Planning
Cargo Management: Securing freight using ropes, blocks, or chains to prevent damage and ensuring weight is balanced according to safety standards.
•
Help Desk
Robert Half-Phoenix, AZ
January 2024 to Present
Help customers with application process to get their passport Service Desk Representative
Impact Technologies-Phoenix, AZ
May 2023 to December 2023
• Responded to service requests, ensuring timely resolution
• Maintained accurate records of all support activities
• Ensured compliance with security protocols and policies
• Troubleshoot software issues
Technical Support Representative
Ricoh
April 2022 to May 2023
· Completed preventative maintenance and/or general repair activities on office products at the customer site
· Engaged with customers in a courteous, polite and professional manner
· Ordered, stocked and managed inventory
Technical Support Representative
Jabba Communications
July 2021 to April
2022
· Troubleshoot managed routers and antennas
· Provide quality customer experiences via Phone and E-mail
· Clearly document client interactions
· Maintain current product knowledge
Delivery Driver
Door Dash
March 2021 to July 2021
· Pick up food and other items and deliver to customers Pest Control Technician
Simply Green Pest Control
August 2019 to February 2021
· Built strong client relationships and established repeat customers
· Educated customers and prospects fully on all services
· Provided pest services to customers
Oil/Lube Manager
Jacksons Car Wash /Danny’s Car Wash
January 2002 to February 2019
· Managed multiple bay facilities
· Trained and led a team to deliver an outstanding customer experience while creating a positive and high energy environment
· Scheduled and managed labor
· Assisted customers and responded to customer inquires
· Performed vehicle maintenance services in a safe and timely manner
· Ordered, stocked and managed inventory
Education
Alessandro High School
Skills
• Customer service help desk support excellent communication MS office
Troubleshooting
• Technical support
• Help desk
• Microsoft Office
• Active Directory
• Microsoft Excel
• Organizational skills
• Computer skills
• Customer support
• Mobile devices
• Microsoft Outlook
Certifications and Licenses
Driver's License
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