Customer Service Professional

Sheila Brower

Avon, MN ***** 320-***-**** **********@*****.***

Professional Summary

Dynamic customer service professional with 6+ years of experience in fast-paced retail and hospitality roles. Proven ability in cash management, staff coordination, and resolving customer issues effectively, 4multitasking, computer literate, and highly organized, ensuring exceptional guest experiences at the front desk, both independently and as a supportive team member. Work Experience

Manager/Cashier/Kitchen

Jack’s of Watkins Watkins, MN

January 2020 to June 2023

• Delivered exceptional customer service by supervising daily cashier operations and kitchen protocols, enhancing team productivity and guest satisfaction

• Managed and balanced daily lottery, cashier, and ATM transactions with precise cash handling and 100% financial accuracy

• Created and managed monthly staff schedules, efficiently handling time-off requests and recognizing employee attendance and performance to maintain operational efficiency

• Oversaw weekly inventory ordering, ensuring timely restocking and managing returns to maintain adequate supplies

• Prepared and cooked diverse food items adhering to hygiene and quality standards Cashier

Walmart SuperCenter Litchfield, MN

May 2019 to December 2019

• Provided outstanding customer service by assisting customers with product inquiries and locating items, enhancing their shopping experience

• Processed various payment methods accurately and efficiently, ensuring smooth transaction flow

• Managed self-checkout areas, offering customer assistance and maintaining front-end cleanliness to support store operations

• Conducted end-of-day cash reconciliation, preparing accurate funds for the next business day Contract Customer Service Representative

Alltran Sartell, MN

January 2017 to December 2019

• Delivered excellent customer support by providing plan eligibility information, processing membership cards, and resolving billing inquiries promptly

• Facilitated healthcare campaigns through inbound/outbound calls, maintaining full compliance with healthcare regulations

• Verified and updated member records, providing detailed eligibility information to provider offices with accuracy and compliance

• Communicated and verified claims and appeals for members and insurance companies via phone and email, ensuring accurate and timely updates

Education

Diploma

Annandale High School Annandale, MN

May 1987 to May 1987

Awards- I was recognized for employee of the month for August 2019 Skills

Customer service Cash handling Data entry Time management Inventory control Microsoft Office Multi- line phone systems Food handling Organization skills Conflict resolution

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