Operations & Customer Service Manager
Resume:
Tressa Garrison
San Diego, CA
****************@*****.***
Subject: Application for Employment.
Dear Hiring Manager,
I am writing to express my interest in suitable opportunities in operations, customer service, administrative support, transaction support, purchasing, or retail management. I bring a dependable, organized approach and a strong commitment to supporting customers, coworkers, vendors, and day-to-day business needs. I currently serve as Wellness Manager / Buyer at Ocean Beach People’s Co-op, where I have worked since April 2006, bringing more than 20 years of management and customer-facing experience. Earlier, as a Title / Accounting Assistant at California Title Company from 2001– 2006, I reviewed documents, gathered information, maintained organized files, tracked transactions, and handled sensitive information; I also gained store-management experience at OakTree and Foot Locker. Across these roles, I have supported purchasing, inventory, operations, documentation, file and transaction tracking, customer and vendor communication, and professional phone communication while resolving problems, managing time, and following through dependably. I am organized and adaptable, experienced in training and coaching, and comfortable learning business systems and procedures. I am also familiar with Microsoft Office.
I would welcome the opportunity to contribute my experience and dependable follow- through to an organization that values clear communication, accurate work, and responsive service. I would appreciate the opportunity to discuss how my background may fit your needs. Thank you for your time and consideration.
Sincerely,
Tressa Garrison
Tressa Garrison
San Diego, CA 619-***-**** ****************@*****.*** PROFESSIONAL SUMMARY
Operations, customer service, administrative support, transaction support, purchasing, and retail management professional with 20+ years of management and customer-facing experience. Brings five years of title and transaction-services experience, with strengths in operations, purchasing, documentation, organization, information gathering, and accurate recordkeeping. Experienced in problem resolution, professional communication, managing multiple priorities and deadlines, and dependable follow-through. Learns systems and procedures quickly while supporting customers, teams, vendors, and business partners.
CORE SKILLS
Operations Management; Customer Service; Administrative Support Purchasing; Inventory Management; Transaction Processing Documentation and File Management; Financial and Transaction Documentation Data Entry and Recordkeeping; Document Review and Accuracy; Information Gathering Professional Communication; Vendor and Business Partner Communication Problem Resolution; Time Management; Prioritization Deadline and Follow-Up Management; Organization
Microsoft Office and Business Systems; Adaptability and Learning New Procedures Training and Coaching; Cross-Functional Collaboration PROFESSIONAL EXPERIENCE
Wellness Manager / Buyer Ocean Beach People’s Co-op San Diego, CA April 2006– Present
Manage purchasing, inventory, sales, budgets, promotions, and daily operations across five wellness subdepartments.
Coordinate orders, invoices, product information, promotions, and vendor communications with accurate documentation.
Review sales, inventory, labor, budget, and product information to identify discrepancies, evaluate options, and exercise sound judgment.
Manage multiple priorities, deadlines, records, and competing requests in a fast-paced environment with accurate and dependable follow-through. Communicate with customers, vendors, suppliers, business partners, and cross- functional teams to gather information, answer questions, resolve issues, and complete tasks timely.
Maintain organized documentation and use multiple computer systems and business tools for purchasing, reporting, communication, and daily operations. Build and maintain professional relationships with vendors and business partners while following issues through to resolution.
Lead, train, coach, and conduct performance reviews for a team of six employees; train employees on procedures, service expectations, product information, and department operations.
Collaborate with multiple departments on projects, promotions, communications, and operational priorities; monitor department performance, budgets, labor costs, inventory, and sales information to support operational efficiency. Title / Accounting Assistant California Title Company 2001–2006 Supported title-company operations involving opening orders, accounting, loan payoffs, wires, billing, phones, proofreading, filing, and transaction documentation. Opened and maintained transaction orders, organized files, and tracked information required for timely processing.
Reviewed documents and transaction information for accuracy, completeness, and consistency.
Handled sensitive financial and transaction information with professionalism and close attention to detail.
Communicated by phone with customers, coworkers, and business partners to obtain information, answer questions, and resolve issues. Managed multiple files, deadlines, and administrative priorities while maintaining organized records and consistent follow-through.
Performed detail-oriented proofreading and document review to help ensure accurate transaction records.
Assistant Store Manager OakTree
Managed daily operations, employees, scheduling, inventory, customer service, and issue resolution while following company procedures and service standards. Store Manager Foot Locker
Managed employees, customer service, inventory, scheduling, and day-to-day store operations in a high-volume environment.
CERTIFICATION
California Commissioned Notary Public
EDUCATION
Bonita Vista High School — High School Diploma, 1997 Pacific College of Oriental Medicine — Massage Therapist
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