Human Services & Administrative Support Specialist

Tulaja Dahal

Malden, MA ***** 617-***-**** ***********@*****.***

Results-driven human services specialist combining administrative expertise with a strong foundation in customer service. Recognized for exceptional time management and structured organization that consistently drive successful community outcomes. Skilled at engaging and building trust with diverse, at-risk, and multi-ethnic socio-economic populations. Work History

Developmental Specialist Intern, MMGI Boston, MA 07/2026 - 9/2026

Support individuals or small groups to develop sensory, motor, communication, and social skills

Communicate with staff regarding participant issues, concerns, and progress, focusing on improving participants’ levels of independent functioning.

Interact with adult participants who have developmental disabilities in a CARF- accredited intensive day habilitation social adjustment program, as aligned with developmental goals.

Front Desk Ambassador, 2Life Communities, Brighton, MA 03/2025 – 5/ 2026

Assisted with incoming and outgoing communications and provided general reception and administrative support, including answering the phone, filing documents, answering guests’ questions, data entry, documentation, and so on.

Handled all incoming packages, including notifying tenants of their packages or mail, and supported with pick-up from the lobby.

Created and maintained databases for tracking guests, providers, and other stakeholders who work with and support 2Life, and supported event planning and management. Administrative Assistant, Department of Public Health, Jamaica Plain, MA 11/2024 – 12/2024

Provided administrative support, including answering phone calls and triaging messages, sending and receiving faxes, and processing incoming and outgoing mail and internal correspondence.

Worked with supply chain, IT, and Development offices to manage the flow of incoming and outgoing supplies, mail, and packages.

Maintained vendor contract files and updated them with all required documents and records, and supported with data entry into accounting software systems Financial Guide, Roxbury Center for Financial Empowerment, Boston, M 01/ 2024 – 05/2024

Greeted and welcomed the clients in a polite manner. Utilized TaxWise software to provide on-site tax assistance to the clients as they completed required IRS forms and eligibility screening.

Communicated effectively with clients to ensure their needs were met and that they understood the tax filing process while receiving services from the organization.

Partnered and collaborated with other tax support and community organizations with an informed and appropriate lens toward the target population. Circulation Assistant, Medford Public Library, Medford, MA 06/2023 – 12/ 2023

Greeted and directed patrons to various locations of the library. Checked books and other borrowed library materials in and out; assisted patrons with self-checkout.

Registered new patrons in the online library registration on the catalog system.

Collected and recorded fines and fees; assisted with holds and interlibrary loans; and troubleshot circulation problems as they occurred. Administrative Assistant, Massachusetts Bay Transportation Authority, Boston, MA 10/2022 – 05/2023

Managed confidential HR files

Supported payroll programming and management

Providing the query of the staff members on their paychecks.

Created monthly bus and rail business reports and managed documented information into the non-revenue database.

Program Assistant, Massachusetts Dep of Agricultural Resources, Boston, MA 05/2022- 09/2022

Entered paper-based evaluation forms into electronic format

Audited and entered data from email forms into the Access database, cross-checking between databases to identify and flag incomplete records.

Helped with public records requests (searching records and pulling/copying records). E-filed of reports and other program records.

Administrative Officer, Agricultural Development Bank LTD, Kathmandu, Nepal 07/2017 –11/ 2019

Managed facilities, mail processing, and office supply inventory for 26 Branch Offices.

Coordinated regional office assets, maintaining computerized records and organizing all databases relating to the regional office staff

Supported the Regional Office calendar and coordinated scheduling and logistics for meetings, appointments, and travel

Assisted the manager in reviewing new product proposals and analyzing risk and compliance issues relating to these products

Education

Certificate of Completion, Adult First Aid/CPR/AED, American Red Cross Training Services, Boston, MA, 09/2026

Certificate, Human Services Employment Ladder Program, MMGI, Inc., Boston, MA, 09/2026

Certificate, Community Health Worker, Community Health Workforce Institute, Boston, MA, 10/2024

Certificate, HIPAA Compliance: A Complete Guide, Alison Empower Yourself, Malden, MA, 2024

Bachelor's Degree in Education, Sanothimi Campus, Bhaktapur, Nepal 2005

SKILL

● Languages: Nepali (native), Hindi (fluent), Urdu (intermediate)

● Professional: Works Well on Teams, Timely, Detail-Oriented, Excellent Written and Oral Communication, Customer Service, Identifies Problems and Appropriate Solutions, Leadership, Teaching, Training, Coaching Skills, event management, Data Entry

● Computer: Microsoft Office, Google Suite, T-24 Banking Software, HRCMS, HR Management Software, Salesforce, Accounts Payable Software.

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