Reservations Agent and Customer Service Manager

Jessa Claire Capinpin

**** * **** *** *********, AK 99502 +1-907-***-**** ***.*****@*****.***

Professional summary

-Reliable customer service professional with experience at Walmart and Panda Express.

-Recognized for respect and teamwork, with strong skills in multitasking, patience, and working efficiently in fast-paced environments.

-Demonstrates excellent communication and a commitment to delivering positive customer experiences while maintaining high standards of sanitation and professionalism.

Work experience

Manager McDonald's

Anchorage, AK November 2025 to Present My position requires a lot of patience. I deal with hungry people in a fast-paced environment. This job requires managing employees while assigning the right tasks for them. I handle cash safely and accurately. To add, as a manager, I am responsible for maintaining a clean and safe environment for my crews and customers within my work place while handling busy periods.

Wal-Mart Associate/Cashier Walmart

Anchorage, AK October 2024 to 2025

• Earned Associate Respect for Individuals award by consistently demonstrating exceptional teamwork and professionalism

• Delivered excellent customer service by efficiently assisting customers and resolving issues in a fast-paced environment

• Maintained high levels of patience and multitasking skills to ensure smooth operations during peak hours

Panda Express Server Panda Express

Anchorage, AK June 2024 to September 2024

• Maintained strict sanitation standards while handling food, ensuring compliance with health and safety regulations

• Provided outstanding customer service by addressing guest needs and ensuring satisfaction regardless of customer mood

• Contributed to a positive team environment by demonstrating friendliness, loyalty, and professionalism

Education

High school diploma Service High School

Anchorage, AK 2023 to May 2026

• A junior Honor Marshalls

• A student with high GPA (3.4)

• Bilingual

• Cum laude

Skills Sanitation procedures Sales Customer service Basic math Cash handling Point of Sale

(POS) systems Cash register Retail sales Food safety Computer skills Certifications and licenses Driver's License

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