Administrative Assistant & Customer Service
Resume:
Todd Miller
Administrative Assistant/Customer Service
Contact
************@*****.***
Objective
Detailed and meticulous administrative assistant with a customer service background, offering a record of success in optimizing office workflows by levering proper document, phone calls and correspondence handling skills. I am looking to secure a position at an organization that challenges my skills and allows for further career growth.
Education
Temple University
Philadelphia, PA
BS in Elementary Education
Experience
January 2025 – present
Customer Service Representative • Employment Agency, Temporary
• Communicate with customers regarding concerns with sales, inquiries about products, and complaints about orders.
• Research and resolve all customer issues in a timely manner.
• Placed orders for customers based on individual needs and preferences.
Key Skills
Customer Care/Support
Project Management
Proficient in MS Office
Gravity
Access One
Outlook
Research
Communication
Data Entry
Administrative Tasks
Analysis Skills
Client Billing
Database Maintenance
Problem-solving
May 2024 to December 2024
Client Support Specialist • Simpay
• Communicate with customers through inbound calls and e-mails.
• Research and resolve all customer issues in a professional and timely manner.
• Excellent communication with other departments to meet the needs of the customers.
• Collaborate with Sales Representatives for customer’s special requests.
February 2023 to April 2024
Substitute Teacher K-12 • ESS Education
• Assist Bensalem and Neshaminy School Districts with various classroom assignments as needed.
• Strong knowledge of classroom management and teaching techniques.
• Previous experience teaching in a classroom.
• Excellent communication skills.
• Reliable and able to work on short notice.
March 2022 – February 2023
Customer Service Representative/Administrative Assistant • Employment Agency, Temporary
• Communicated with customers regarding concerns with sales, inquiries about products, and complaints about orders.
• Researched and resolved all customer issues in a timely manner.
• Followed through on all critical inter-department escalations to increase customer retention rates.
• Assisted with preparation and distribution of meeting materials and documents.
• Attended Management meetings and took meeting minutes.
• Maintained accurate records for all office activities and transactions.
• Placed orders for customers based on individual needs and preferences.
May 2020 – February 2022
Customer Service Representative/Sales Associate • Empire Covers
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly without incident.
• Properly responded to inquiries and requests from prospective customers.
• Developed client relationships and earned reputation for exceeding service standard goals.
January 2019 – May 2020
Administrative Assistant • Creative Advertising Specialties
• Contacted numerous customers via phone and email to confirm deliveries and follow up inquiries.
• Assisted businesses and non-profits in promotions and marketing themselves to potential clients.
• Maintained calendars, filing system, invoices, and created client and company database.
• Attended quarterly management meetings, taking minutes and scribing them.
• Perform daily administrative duties, including managing mail, email, incoming and outcoming calls, as well as other tasks as needed. July 2017 – December 2018
Customer Service Representative • Pelmor Laboratories, Inc.
• Demonstrated strong communications skills while taking orders accurately and efficiently.
• Maintained meticulous records on all transactions.
• Coordinated timely deliveries with shipping and receiving.
• Followed up and updated purchase orders to monitor and maintain a timely delivery schedule.
• Assisted with daily administrative tasks, filing, faxing, meeting minutes, correspondence, and data entry.
• Communicate with customers on a daily basis with inquiries and questions related to the business.
Contact this candidate