Personal & Executive Assistant-Team Operations

Shelley Colton

*** ***** *** **** ****, Utah ****7 **************@*****.*** 801-***-****

Administrative/Management/Coaching

Professional

Skills Efficient, productive, meet deadlines, manage teams and projects, extremely organized, prompt, friendly and helpful. Quick learner, innovative. Make others feel welcome and important. Self-starter. Customer Service Specialist: good at decision-making and understanding the needs of clients and co-workers. Able to prioritize and problem- solve to come up with viable solutions. Innovative with business systems. Loyal and honest with solid work ethic. Excellent editing and writing skills: able to read through all genres of written material quickly and efficiently to fix typos and syntax erros including grammatical, punctuation, transitional and voice issues. Content creation and publishing. Excellent communication and people skills. Fast typing/data entry. Exceptional writing, editing, composition, content, language and speaking skills. Technical knowledge of how to use (or a quick learner) most software, CRMs, data-entry software. Specific and detailed at following instructions.

Professional

Experience

Oct 2024- Present The Fun Squad American Fork, UT, USA (Hybrid) Personal and Executive Assistant

§ Assist CEO with all needed tasks from personal to business-related, including calendaring, systems, customer service, household and family tasks, website design, team management, casting, payroll, accounts, contracts, waivers, company and cast birthdays, company parties and more. Digitized many systems to make them more user-friendly.

§ Filming: oversee casting, cast calls and grade sheets. Oversee customer service for channel's kids club.

§ Office: complete daily, weekly and monthly tasks in a timely and organized manner. Keep office kitchen stocked. Nov 2023- Present Rocky Mountain University of Health Professions Provo, UT, USA (Hybrid) Administrative Assistant - pOTD program

§ Assist Post-Professional Occupational Therapy Program Director with all needed tasks from student tracking to creating flyers to creating contracts and other documents

§ Oversee student and faculty needs and communicate with several departments to coordinate records, grades, schedules, etc.

§ Create digital flyers, prepare recruitment emails, build systems for orginanizing and optomizing time and resources. Jan 2022– Oct 2023 MomSquad Cedar City, UT, USA (Remote) Vice President

§ Create, implement, organize and manage all systems including CRM, events, calendars, meetings, membership; website creation, design & updates, online content; solve and resolve technical issues and challenges

§ Oversee customer experience and communication with all sponsors, renew sponsor contracts; create and post ad content

§ Plan, execute and facilitate events; create, edit & post video and online course content

§ Schedule and facilitate virtual (Zoom) meetings with partners, clients and collaborators

§ Edit, copy-edit, create and publish content for courses and articles for publishing Oct 2018 – May 2021 TribeHouse Orem & Pleasant Grove, Utah COO, Partner Relations Manager, Member Manager, Tribe Leader

§ Operations team manager; create, implement and manage all systems including CRM, events, membership; website design & update; basic payroll/bookkeeping; hiring & interviews.

§ Oversee customer experience and communication with all sponsors, renew sponsor contracts; create and post ad content

§ Manage membership of 10 professional tribes and 3 lifestyle tribes including event invitations, scheduling, welcoming

§ Plan, execute and facilitate tribe events, conduct member interviews; create, edit & post video and article website content and ads

§ Schedule and facilitate virtual (Zoom) meetings/events including room/breakout assignments, screen-sharing, running slideshows/powerpoints/keynotes, solving technical issues. June 2011 – Current TYKETOTER, LLC Orem, Utah

Customer Support and Administrative Representative

§ Customer service with high customer satisfaction ratings from client feedback and on Amazon.com

§ Shipping and receiving- prompt shipment of product to customers, instrumental in finding and choosing appropriate shipping software and solving interface- related issues

§ Content for business website, pamphlets, product instructions, editing and voice-over for product videos.

§ Oversee production, inventory management, purchasing, bookkeeping. 1991 – 2017 Shelley's Music Studio Utah County, UT Piano and Vocal Instructor, Business Owner

§ Owner and Instructor of music-teaching business

§ Planned, scheduled and executed recitals, group lessons, private lessons

§ Help students excel in areas of confidence and ability

§ Managed both clerical and business aspects; payment processing, bookkeeping, marketing, student instruction, studio schedule, etc. June- August 1992 KC Hooligan's Sandy, UT

Server/Waitress

§ Multi-tasked serving and caring for customers seated at up to 10 tables

§ Seated guests, payment processing, bussing, keeping a clean environment, covering for others as needed

§ Prompt in showing up for shifts, completing tasks, keeping customers happy Education 1993 - 1997 University of Utah SLC, Utah BA in Music, Vocal Performance and Music Production. Equivalent Business Minor (3.61 GPA)

§ Full-ride scholarship in Vocal Performance, Music Theory, Music History, Speech, Recording Studio Technics and Equipment/Software, Marketing, Business, Language, and Economics

§ Vice-President of Lamda-Delta-Sigma Sorority Alpha Omega

§ 4-year member of University A Capella Choir

§ Sterling Scholar in music Senior Year of High School (1993) Skills &

Experience Cannot relocate. Must work remotely or have flexible local schedule. I copy-edit and edit digital content thouroughly and quickly. Mother of 5 and grandma, home-manager, clerical, website design, technical software, professional events, leadership, facilitating; run successful family businesses, creative, innovative, able to think outside the box, lead-roles in musicals, singer/songwriter, communicating, problem-solving, organizing, life coaching. Interests Pickleball, boating, Jeeping, 4-wheeling, event-planning, reading/editing, writing, singing/songwriting, poetry, cleaning and organizing.

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