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ROBERT SWANSON

Inside Sales Customer Service Sales Support

Santa Clarita, CA 661-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused sales and service professional with 30+ years of experience in the residential windows and doors industry, including sales, estimating, customer consultation, product specification, installation coordination, and problem resolution. Former business owner with extensive experience working directly with homeowners, contractors, builders, manufacturers, and suppliers.

Known for building strong customer relationships, understanding customer needs, recommending appropriate solutions, preparing accurate estimates, resolving issues, and following projects through to completion. Brings a professional, dependable, and consultative approach well suited to part-time remote inside sales, customer service, sales support, and account service roles.

CORE SKILLS

Inside Sales & Customer Service

Customer Relationship Management

Consultative Selling

Lead Follow-Up & Qualification

Product Knowledge & Recommendations

Estimating & Pricing

Customer Needs Analysis

Order & Project Coordination

Issue Resolution & Problem Solving

Vendor & Contractor Communication

Proposal & Bid Review

Follow-Up & Customer Retention

Technical Product Support

Phone & Email Communication

Construction & Home Improvement Products

PROFESSIONAL EXPERIENCE

SENIOR WINDOWS & DOORS CONSULTANT

Residential Construction Industry 30+ Years

Worked directly with homeowners, contractors, builders, manufacturers, and suppliers to understand project requirements and identify appropriate window and door solutions.

Managed the sales and estimating process, including customer consultations, product recommendations, specifications, pricing, and project coordination.

Built long-term customer relationships by providing knowledgeable, responsive, and solution-oriented service.

Responded to customer questions and concerns and translated technical product information into clear, easy-to-understand recommendations.

Evaluated customer needs, project requirements, budgets, and installation considerations to recommend practical solutions.

Coordinated with contractors, installers, vendors, and manufacturers to resolve issues and keep projects moving forward.

Investigated product and installation problems, identified root causes, and recommended corrective actions.

Reviewed bids, proposals, product specifications, and project requirements to help customers make informed purchasing decisions.

Maintained a strong focus on accuracy, customer satisfaction, follow-through, and quality.

Provided product and installation guidance to help reduce errors, callbacks, warranty issues, and customer dissatisfaction.

FORMER BUSINESS OWNER

Windows & Doors Industry

Managed customer-facing business operations involving sales, estimating, product selection, scheduling, vendor relationships, and project coordination.

Developed and maintained relationships with residential customers, contractors, builders, and industry partners.

Guided customers through the purchasing process from initial inquiry through product selection, pricing, installation, and completion.

Handled customer questions, concerns, service issues, and project changes with a professional and solutions-focused approach.

Negotiated pricing and coordinated with suppliers and subcontractors to support customer requirements and project timelines.

Developed strong product knowledge across windows, doors, installation methods, and residential construction applications.

Balanced customer expectations, project requirements, pricing, and operational considerations to achieve successful outcomes.

CUSTOMER SERVICE & SALES STRENGTHS

Customer Engagement

Experienced in establishing rapport, understanding customer needs, answering questions, and providing knowledgeable recommendations.

Consultative Sales

Uses a needs-based approach rather than a high-pressure sales style, helping customers understand their options and select products that align with their requirements and budget.

Problem Resolution

Skilled at listening to customer concerns, identifying root causes, evaluating options, and developing practical solutions.

Product Knowledge

30+ years of hands-on knowledge of windows, doors, residential construction, installation, materials, and product performance.

Follow-Through

Experienced in coordinating multiple parties and maintaining communication throughout the customer and project lifecycle.

Professional Communication

Comfortable communicating with customers and business partners by phone, email, and other remote communication channels.

ADDITIONAL EXPERIENCE

CONTRACTOR & BUILDER ADVISORY

Provided product selection and installation guidance.

Assisted contractors with identifying and resolving installation issues.

Supported improved customer satisfaction by reducing defects, callbacks, and rework.

Provided practical recommendations based on extensive field experience.

HOMEOWNER CONSULTING

Reviewed contractor bids and proposals.

Helped homeowners evaluate products, pricing, and project requirements.

Explained technical information in straightforward, customer-friendly terms.

Assisted customers in making informed purchasing decisions.

MANUFACTURER & SUPPLIER SUPPORT

Provided field feedback regarding product performance and installation.

Assisted with product and installation issue evaluation.

Supported dealer and installer training and process improvement.

TECHNOLOGY & WORK ENVIRONMENT

Microsoft Office

Email & Internet-Based Communication

Remote Customer Communication

Online Research & Product Evaluation

Digital Documentation

Comfortable learning new CRM, sales, and customer service platforms

CAREER HIGHLIGHTS

30+ years of customer-facing sales and service experience

Former Windows & Doors business owner

Extensive experience with residential customers and business partners

Strong technical product knowledge combined with customer-focused communication

Experienced in estimating, pricing, product selection, and sales support

Proven ability to identify customer needs and recommend solutions

Strong problem-solving and issue-resolution capabilities

Professional, dependable, and comfortable working independently

TARGET POSITIONS

Part-Time Remote Inside Sales Representative

Part-Time Remote Customer Service Representative

Inside Sales / Sales Support Representative

Customer Success / Account Support Representative

Home Improvement Product Sales Representative

Windows & Doors Customer Service Representative

Remote Sales & Customer Support Specialist

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