Licensed Pharmacist Pharmacy Manager
Resume:
ARWA AL-EISSA
*******@*********.*** 916-***-**** Elk Grove, CA 95757
LICENSED PHARMACIST PHARMACY MANAGER
Patient-focused and results-driven Pharmacy Manager with over 15 years of experience leading high-volume outpatient and community pharmacy operations. Demonstrated commitment to improving patient outcomes through safe, accurate dispensing, medication therapy management, and high-quality pharmaceutical care. Proven ability to optimize workflow, ensure regulatory compliance, and enhance operational efficiency while maintaining exceptional patient service standards. Highly skilled in supervising and mentoring pharmacy staff, fostering a collaborative team environment, and implementing process improvements that improve accuracy, productivity, and patient satisfaction. Strong background in counseling patients on medication use, adherence, side effects, and drug interactions, with a focus on individualized, patient-centered care.
Recognized for excellent communication skills essential for collaborating with prescribers, nurses, and healthcare staff to clarify prescriptions, resolve medication-related issues, and coordinate comprehensive care. Adept at managing multiple priorities in fast-paced environments while delivering consistent, high-quality performance. Committed to maintaining high standards of medication safety, regulatory compliance, patient service, and public health.
Education and Training
Jordan University of Science and Technology Irbid, Jordan Bachelor of Pharmacy 06/1991
Experience
RX Relief Greater Sacramento, USA
Pharmacist
07/2026- Present
●Provide pharmacist coverage across multiple pharmacy locations and practice settings, rapidly adapting to varying workflows, patient populations, staffing models, and operational requirements.
●Maintain continuity of pharmacy services during staffing shortages and planned absences while ensuring safe, accurate, and timely prescription dispensing and verification.
●Integrate effectively into established pharmacy teams and workflows while maintaining standards for patient care, medication safety, regulatory compliance, and customer service.
●Collaborate with pharmacists, technicians, prescribers, nurses, and other healthcare professionals to resolve medication-related issues and support timely patient care.
●Provide patient-centered medication counseling addressing appropriate medication use, adherence, side effects, drug interactions, and other medication-related concerns.
●Apply extensive community pharmacy and management experience to support diverse pharmacy environments while maintaining productivity, accuracy, and quality of care.
Rite Aid Corporation Sacramento, USA
Pharmacy Manager
05/2009 – 08/2025
●Led a team of pharmacists, technicians, and support staff in a high-volume pharmacy, managing 1,300 prescriptions per week.
●Supervised all pharmacy operations, including staff scheduling, budget management, policy development, and procedure implementation.
● Provided exceptional customer service by responding to shifting priorities, resolving escalations, and showing real concern for patient health.
●Delivered exceptional patient care by resolving medication-related issues, including dosage conflicts, drug interactions, and allergy concerns.
●Analyzed, reviewed, and reconciled newly ordered discharge medications against patient profiles and home medication lists to identify therapeutic duplication, potential adverse drug events, allergies, and drug interactions.
●Utilized behavioral interviewing strategies to achieve medication adherence and patient wellness and autonomy.
●Established and led the integration of Medication Therapy Management
(MTM) services, training staff to optimize daily workflows.
●Provided leadership in regional vaccination efforts, including training staff and organizing immunization clinics for local businesses.
●Played a key role in reopening COVID-19 impacted stores, coordinating efforts between leadership and staff.
● Administered immunizations and supported regional COVID-19 vaccination initiatives, including staff training and vaccination preparation.
● Partnered with local businesses in need of on-site immunizations to schedule flu clinics for their employees.
●Regional pharmacy trainer for newly hired pharmacy managers, staff pharmacists, and technicians.
●Precepted interns from three ACCP-accredited pharmacy schools, fostering the development of future pharmacy professionals.
●Worked closely with healthcare providers to develop personalized therapeutic plans, ensuring optimal patient outcomes. Noted Accomplishment:
● Earned the label of “Top Immunizer” for vaccinating thousands of patients in our community.
● Earned the label of “2019 Rite Aid Pharmacy Hero” for helping during the COVID-19 pandemic.
● Earned the label of “2020 Rite Aid Pharmacy Hero” for helping during the COVID-19 pandemic.
● Maintained efficient prescription verification and order processing while prioritizing accuracy, medication safety, and timely initiation of drug therapy.
Skills/ Core Competencies
●Leadership & Team Development
●Clinical Services & Medication Therapy Management
(MTM)
●Patient-Centered Care
●Governmental Regulations (i.e., HIPAA and OSHA)
●Rite Aid COVID-19 task force
●Inventory & Budget Management
●Bilingual
●Medicaid/Medicare
●Provider & Insurance Coordination
●Problem-Solving & Decision-Making
●Technology Integration
●Immunization & Outreach
●Pharmacy Operations & Compliance Management
●Drug utilization Review
●Patient Advocacy, Education & Counseling
●Interpretation Skills
●Team Building & Coaching
●Accurate, Ethical, Efficient
●Staff Hiring &Training
Certifications
● California Licensed Pharmacist, 07/08/05 : (EXP: 11/30/2026), #57061
● Certified Immunizer, APhA Pharmacy-Based Immunization Delivery Program,
● BLS (CPR & AED), American Heart Association, EXP: 05/31/27
● Integrative Pharmacy Specialist Certification
● Medication Therapy Management (MTM) Certification, In Progress
● Travel Heath: Pharmacist Consultation Certification Awards
● Rite Aid 2019 & 2020 Pharmacy Hero Award
● Rite Aid 2023 MTM completion and Immunization Award Professional Achievements
● Reduced Inventory shrinkage through precise forecasting and modern stock management
● Lowered staff turnover by fostering a positive work culture and mentoring new hired
● Improved patient outcomes by consulting with prescribers on interactions and alternative therapies
● Enhanced operational reporting and planning with accurate audits and performance metrics
● Increased medication adherence and compliance through MTM services and patient education
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