Operations & Team Lead, Event Coordination

Alfonso Gonzalez

**** ***, ********, ** *****

956-***-**** • ️ ***************@*****.***

Professional Summary

Motivated and adaptable professional with 10+ years of experience in leadership, operations, and customer service across hospitality, insurance, and retail industries. Skilled in team coordination, problem-solving, event logistics, and customer engagement. Seeking to leverage strong organizational and interpersonal skills in a marketing, sales, or event coordination role. Professional Experience

Team Lead (Seasonal)

Embark Agency at Sam’s Club

Edinburg, TX May–Aug 2023, May–Aug 2024

● Coordinated daily retail demonstrations and product promotions to boost customer engagement.

● Managed inventory and purchased supplies using a company card for in-store events.

● Assigned roles to team members and ensured smooth setup and closeout of daily operations.

● Updated production reports using Excel, contributing to accurate tracking of KPIs. Customer Service Advisor/ Assistant Manager

Fred Loya Insurance

McAllen, TX May 2020 – May 2022

● Oversaw daily operations across 4–6 offices, maintaining compliance with company standards.

● Handled end-of-day banking tasks including cash flow management and deposits.

● Trained and mentored staff on new corporate procedures.

● Delivered customer service and policy support in the adjustment department.

● Utilized Microsoft Excel and Word to create reports and manage data efficiently. Kitchen Manager

D'Tony’s Restaurant

Edinburg, TX Oct 2012 – Present

● Supervise daily kitchen operations and staff of 6–10 employees.

● Manage supply inventory and ensure timely restocking through vendor coordination and supermarket runs.

● Implement opening and closing procedures to ensure smooth business operations.

● Address team issues to foster a positive work environment. General Mechanic

Nation Oil Lube Express

Pharr, TX Aug 2015 – May 2020

● Diagnosed and repaired automotive issues; performed maintenance services and inspections.

● Communicated with clients to explain services, building rapport and trust.

● Delivered high-quality customer service and technical expertise. State Farm Insurance

Feburay 2025- May 3, 2025

Skills

● Customer Relationship Management (CRM) – Experience supporting clients and handling service inquiries.

● Claims & Policy Support – Knowledge of insurance policy processing and claims assistance.

● Multiline Communication – Skilled in phone, email, and in-person communication with policyholders.

● Microsoft Excel & Word – Proficient in reporting, data entry, and spreadsheet management.

● Team Leadership & Training – Mentored and guided staff through new procedures.

● Problem Solving & Conflict Resolution – Proactively addressed client and staff issues.

● Time Management & Task Prioritization – Coordinated tasks across multiple offices and departments.

● Adaptability & Learning Agility – Quick to learn and implement new tools and procedures.

● Sales Support – Assisted with policy renewals, upsells, and product knowledge.

● Bilingual (English & Spanish) – Clear and effective communication with a diverse customer base (if applicable — remove if not).

Education

Bachelor’s Degree in Organizational Management

South Texas College Expected 2024

Associate’s Degree in Automotive Technology

South Texas College 2015

Certifications

● General Lines Life & Health Insurance License

● General Lines Property & Casualty License

Skills

● Team Leadership & Training

● Event Setup & Coordination

● Customer Service & Conflict Resolution

● Microsoft Excel & Word

● Inventory & Operations Management

● Sales & Promotion Support

● Time Management & Multitasking

Optional Enhancements:

If you’ve done any of the following, consider adding:

● Volunteer experience (especially events or sales-related)

● Social media experience (content creation, promoting events/products)

● Language skills (e.g., Spanish-English bilingual)

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