Remote-Ready Property Operations Leader

Jennifer Reyes

Property Manager Operations Leader Remote-Ready

Remote New York, NY & Fort Lauderdale, FL ****************@*****.***

PROFESSIONAL SUMMARY

Results-driven Property Manager and Operations Leader with 7+ years of experience managing residential and commercial buildings, leading cross-functional teams, and optimizing business operations. Skilled in remote coordination, digital communication tools (Zoom, Slack, Trello), budget creation, project oversight, and client service. Proven ability to work independently, manage virtual teams, and streamline processes to improve profitability and tenant satisfaction. Open to fully remote or hybrid opportunities in operations, property oversight, or client management.

CORE COMPETENCIES

- Remote Team Leadership

- Operations & Project Management

- Budgeting & Financial Reporting

- Property Oversight (Residential/Commercial)

- Client & Vendor Relationships

- Lease Administration & Onboarding

- HUD & LIHTC Compliance

- Digital Tools: Zoom, Slack, Microsoft 365, Yardi, Buildium

PROFESSIONAL EXPERIENCE

Matias Real Estate – Staten Island, NY

Commercial/Residential Property Manager Jan 2020 – Present

- Managed day-to-day operations and virtual coordination across a high-rise luxury portfolio (300–400 units + commercial tenants)

- Created and monitored budgets, improving NOI by 1.59% and reducing expenses by 6.3%

- Handled digital onboarding, lease administration, and virtual communication with residents and stakeholders

- Oversaw 12-person team including remote collaboration with external vendors and city agencies

- Implemented digital compliance for HUD, LIHTC, and Section 8; submitted monthly HAP vouchers

- Created targeted marketing strategies and managed lease-up remotely during COVID-era operations

- Maintained reporting dashboards and digital communication logs using Microsoft Excel and email automation

- Acted as liaison between ownership, asset managers, and property teams

BHTAL Real Estate – Brooklyn, NY

Property Manager – High-Rise Luxury Buildings May 2017 – Jan 2020

- Led operations for 232-unit mixed-income building, including 421-a units and 2 commercial tenants

- Developed marketing campaigns using digital platforms and partnered with leasing team to boost GPR

- Coordinated virtual meetings with ownership and service providers; prepared digital board packages

- Created an extensive digital unit turnover checklist to streamline contractor accountability

- Achieved 48% income increase through proactive vendor negotiation and digital service coordination

EDUCATION & CERTIFICATIONS

- Graduate Diploma in Business Administration

- Graduate Certificate in Project Management (2023)

- Project Management Certificate – College of Staten Island

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