Technical Product Manager - API & Platform

Deepikha Nayyar

Houston, TX · +1-224-***-**** · ***********@*****.*** · LinkedIn

Technical Product Manager

Translates complex backend architectures and platform requirements into build-ready technical specifications, structured testing protocols, and reliable production releases. Professional Summary

• Technical API Specifications & Modernization: Authored technical API requirements and led backend-for-frontend (BFF) API modernization at JetBlue, establishing token validation, data-format alignments, and conversational fallback logic while onboarding multiple internal teams to shared service layers.

• Platform Testing & Release Observability: Defined business rules, authored detailed user stories, and led user acceptance testing (UAT) for enterprise integration-testing platform releases at Tricentis, tracking release health, defect rates, and turnaround metrics in Datadog.

• Engineering Collaboration & Agile Delivery: Partnered day-to-day with onshore and offshore engineering teams to drive sprint execution, backlog prioritization, and technical acceptance criteria across multi-tier enterprise systems, leveraging SAFe, Scrum, and Azure DevOps.

• Enterprise Integration & Pipeline Automation: Managed cross-functional production rollouts and automated workflow pipelines across complex environments at UPS and Johnson & Johnson, eliminating manual data review and synchronizing technical dependencies across engineering, legal, and operations. Core Competencies

Technical Product Management API Specifications & Modernization User Stories & Acceptance Criteria User Acceptance Testing (UAT) Release Health & Defect Triage Observability & Telemetry (Datadog) Enterprise Platform Integration System Architecture & Data Flows Automated Workflow Pipelines Agile Scrum & SAFe Methodologies Sprint Planning & Backlog Grooming Cross-Functional Engineering Collaboration Experience

UPS – Houston, TX Aug 2025 - Present

Product Coach, HR Operations Technology

• Product Architecture & Roadmapping: Owned product strategy and roadmap for internal HR operations tooling under UPS's product and platform operating model (PPOM), focusing on operational business value and introducing AI-enabled decision support using Microsoft Copilot.

• Workflow Pipeline Automation: Re-architected weekly training-nomination pipeline to execute end to end without specialist intervention after setup, eliminating recurring manual data extraction and review.

• Data Integration & Synchronization: Built contractor delta identification workflows using Power BI, Dataverse, and Power Apps, replacing manual roster reconciliations with automated alternate-key upserts.

• Enterprise Tooling Deployment: Delivered a Power Platform automation suite (Power BI, Power Automate, Dataverse) automating training nominations, device provisioning, and roster management across 9+ training waves for 40+ product coaches and the HR training organization.

JetBlue – Houston, TX May 2023 - Aug 2025

Product Manager

• API Modernization & Requirements: Authored API requirements and led backend-for-frontend (BFF) API modernization across internal departments, reducing response times and onboarding multiple internal engineering teams to the shared layer.

• Conversational Logic Specification: Owned product scope for an AI chatbot enabling automated PNR retrieval and self-service booking changes, defining conversational flows, fallback logic, and agent-handoff rules from concept through production release.

• Cross-Platform Integration: Led technical integration across token validation and data-format alignment for the TrueBlue/Barclays co-brand credit card and Peacock TV inflight streaming partnership. Tricentis – Houston, TX Jul 2021 - Apr 2023

Product Owner

• Integration Platform Specifications: Defined business rules, authored detailed user stories, and led user acceptance testing

(UAT) for enterprise Tosca integration-testing platform releases with distributed onshore and offshore engineering teams.

• Release Telemetry & Health: Managed mobile app-store deployments and release versioning, monitoring release health, defect rates, and turnaround times in Datadog.

Johnson & Johnson – Houston, TX Dec 2020 - Jul 2021 Product Owner (Contract)

• Regulated Platform Rollout: Led UAT and managed production rollout of the Planisware SKU performance-tracking tool for J&J Supply Chain across engineering, compliance, legal, and business teams in a regulated healthcare environment.

• Distributed Performance Visibility: Delivered real-time location-based product performance visibility to internal and vendor teams across the Americas, contributing to an estimated ~15% reduction in holding costs. FedEx – Houston, TX Jun 2019 - Nov 2020

Product Owner (Contract)

• Cross-Functional Specification Delivery: Owned requirements and roadmap prioritization while coordinating UI/wireframes and API design for FedEx's international mobile ordering platform, tracking delivery KPIs across a 40-person onshore/offshore team.

• Legacy System Modernization: Led legacy modernization of the web ordering platform and delivered multi-currency support

(GBP/EUR).

• Accessibility Standards Implementation: Drove ADA/WCAG digital accessibility workstream, improving order-placement usability for users with disabilities.

LexNimble – Houston, TX Sep 2013 - Jun 2018

Product Lead

• Platform Lifecycle Management: Led end-to-end product vision and roadmap for SimpleLaw workflow platform through three major application launches, including a patent-pending solution for legal teams.

• Agile Process Optimization: Implemented Scrum methodology across the development team, reducing development cycle time by ~35%.

Education, Certifications & Professional Development Master of Business Administration (MBA), Finance & International Business Sikkim Manipal University Bachelor's, Management & Economics ICFAI

Certifications: SAFe Program Consultant (SPC), SAFe Product Owner/Product Manager (POPM), Certified ScrumMaster (CSM) MIT Sloan School of Management Executive Program, AI: Implications for Business Strategy The Wharton School Executive Education, Business Analytics Skills & Tools

AI & Data: Generative AI, LLM-assisted products, AI agents & chatbots, Microsoft Copilot, ML model validation, recommendation engines, computer vision, Power BI, Dataverse, Datadog. Product Management: Product strategy & roadmap mapping, 0-to-1 / MVP, product-market fit, discovery & user research, backlog

& user stories, acceptance criteria, prioritization, A/B testing & experimentation, product analytics, OKRs, go-to-market. Business Domains: B2B & B2C SaaS, enterprise platforms, marketplaces, product-led growth, loyalty & co-brand (fintech), supply chain, regulated healthcare, aviation/travel, agri-tech, IoT/predictive maintenance. Delivery & Tools: Agile, Scrum, SAFe, Jira, Azure DevOps, Confluence, Trello, Power Automate, Power Apps, Planisware, GIS, Figma

(wireframes), ADA/WCAG accessibility.

Awards & Recognition

• Winner, Founders 2.0 Award 2026, and featured in Times Square for Agrowfi Technologies.

• Earned Chicago Bar Association recognition for the SimpleLaw legal workflow platform.

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