Customer Service Professional with Upselling Experience
Resume:
Marcianna Jones
Customer Service Professional
Dedicated and results-driven Customer
Service Professional with a track record
of exceeding customer satisfaction
targets. I thrive in challenging fast-paced
environments. With the ability to resolve
customer issues quickly.
Experience Education
2022 - Current
Customer Care Specialist - Inogen Health inc.
• Handle high volume of incoming calls from customers, regarding new orders needed to be placed or answering questions or concerns the customer may have regarding existing equipment.
• Identify opportunities to upsell products.
2020 – 2022
Contact Center Specialist – Baylor Scott and White Health
• Responsible for the resolution of routine inquires, complaints, schedule request through inbound phone calls.
• Responsible for calming upset customers by providing a composed and professional demeanor.
2017 – 2020
Sr. Process Associate Genpact inc.
• Responsible for monitoring bank accounts, accounting paperwork, and financial transactions.
• Assisted customers within a high volume call center environment in the completion of filing fraudulent ATM transaction claims.
• Investigated and analyzed charge dispute cases by gathering information from merchants and customers on Visa, Mastercard, and private label accounts.
2008 – 2012
High School Diploma
Franklin D Roosevelt High School
Skills
• MS Office
• Data Entry
• Fraud Analyst
• 90 WPM typing
• Telecommunication
• Conflict resolution
• Active listening
Contact
4630 Saturn rd. Apt #1303
Garland, Tx 75041
*********.*****@*****.***
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