Property Operations & Leasing Leadership

CALLIE MALLOY

Operations Leader • Property Management • Hospitality & Sales

737-***-**** • ***************@*******.*** • Austin, TX PROFESSIONAL SUMMARY

I bring 20+ years of hands-on leadership in property management and operations — not just managing buildings, but building teams, driving results, and solving problems before they become expensive. I’ve consistently maintained occupancy and delinquency collection rates of 97–98%+ across multiple high-traffic properties, and I’ve led complex Yardi system migrations, full financial audits, and vendor overhauls without missing a beat. I’m proficient in a wide range of property management platforms and billing systems, and I adapt quickly to new environments. Whether coaching a leasing team, rebuilding an operational process, or stepping into a new role that needs structure and leadership, I hit the ground running.

SOFTWARE & SYSTEMS PROFICIENCY

Onesite • Bluemoon • Yieldstar • Resident Check • QuickBooks • Redi Bill • CRM • CRMQ • MRI • MRI.X • Yardi • Resman • Velocity Billing

CORE COMPETENCIES

Operations Management • Financial Reporting & Budgeting • Team Building & Staff Development • Yardi Platform Migration & Auditing • Vendor Coordination & Contract Negotiation • Delinquency Management • Leasing Strategy & Resident Retention • Month-End Processing • Accounts Receivable/Payable • Client & Tenant Relations • Market Research • Process Improvement • Compliance & Evictions PROFESSIONAL EXPERIENCE

Insurance Agent

Hines Insurance Group LLC — Austin, TX•06/2025 - Present Consulted new and existing clients on policy options, tailoring solutions to individual needs Maintained a growing client portfolio in full compliance with Texas state regulations Built lasting client trust through responsiveness, clear communication, and a service-first approach — the same standard I’ve held in property management and hospitality for 20 years Property Consultant (Contract)

1 Republic — Austin, TX•08/2024 - 06/2025

Led full Yardi commercial platform conversion from legacy software, maintaining operational continuity throughout Conducted comprehensive audits of all ledgers and resident files, identifying discrepancies and correcting records Delivered project on schedule as an independent contractor with minimal supervision Property Consultant (Contract)

Metric — Austin, TX•07/2023 - 06/2024

Converted property from older software to Yardi commercial platform as an independent contractor Performed full financial and file audits, ensuring clean records and accurate ledgers post-migration Property Manager

Avia Sanctuary — Austin, TX•01/2022 - 06/2023

Managed a hotel-to-multifamily 96-unit conversion project from the ground up, beginning with construction oversight and city permit coordination

Simultaneously leased all 3 buildings while opening the office and amenity areas — a true multi-track launch Handled all daily and monthly operations: leases, reports, budgets, vendor management, billing, P.O. processing, maintenance, and resident concerns

Property Manager

Riverstone Ranch — Austin, TX•08/2018 - 12/2021

Maintained accurate records of all community transactions and submitted timely delinquency reports, move in/move-out documentation, and corporate month-end reporting Worked directly with maintenance teams and vendors to schedule work and enter POs for all unit work Solely responsible for all end-of-month procedures and corporate reporting Stayed in constant communication with residents to drive toward zero delinquency at month’s end Property Manager

Atlantic Grand Oaks — Austin, TX•11/2016 - 10/2021 Managed full-cycle operations including month-end processing, delinquency management (98% collected), rent payments, and invoice coding

Oversaw resident relations, marketing, evictions, move-out damage assessments, collections, and renewals Maintained gate systems, make-ready boards, vacant apartment scheduling, leasing file audits, and work orders simultaneously

Property Manager

Cliffs at Barton Creek — Austin, TX•05/2015 - 09/2016 Processed rent payments, assessed late fees, and maintained delinquency at 97% collected Managed full leasing cycle: prospective tenant interviews, property tours, applications, credit checks, reference calls, and lease execution

Conducted regular property inspections to assess building and grounds condition and ensure vacant units were rent-ready

Maintained all tenant records and resolved questions, complaints, and maintenance requests promptly Property Manager

Austin View — Austin, TX•05/2010 - 04/2015

Oversaw marketing and leasing staff to ensure all occupancy goals were consistently met Conducted employee performance evaluations and managed all hiring and onboarding Evaluated applicant credit and rental history, verified all applications against management criteria Handled invoice coding, weekly payroll submission, and all weekly/monthly corporate reports Ensured all maintenance was performed on time; solicited and evaluated bids for contract services Property Manager

The Lenox — Houston, TX•10/2007 - 05/2010

Brought on as acting manager and promoted to full Property Manager within two months based on performance Achieved and maintained 100% occupancy with delinquency consistently below $250 — an exceptional result Managed all paperwork for new applications, renewals, move-outs, evictions, audits, pre-billing, monthly billing, and weekly/monthly reports

Leasing Agent Property Manager

Woodlake on the Bayou — Houston, TX•08/2005 - 10/2007 Started as a leasing agent and was promoted into property management through strong performance Negotiated leases and rental arrangements; resolved disputes including evictions, deposits, and lease policy issues Scheduled and supervised all subcontractors, upgrades, maintenance, and renovations Coordinated and tracked all rent collection and repairs

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