General Manager / Managing Partner

GREG CARMICHAEL

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P R O F E S S I O N A L E X P E R I E N C E

Managing Partner October 2021 – Present

Firebirds Wood Fired Grill · Rogers, AR

Currently leading a New Restaurant Opening in Rogers, AR — overseeing all pre-launch operations, staffing, training, and systems implementation.

Supported operations and systems at multiple Firebirds locations as a traveling resource prior to the Rogers opening.

General Manager · Managing Partner March 2020 – October 2021 Flight Restaurant Group / Southern Social · High-Volume Fine Dining

Directed all operations for a high-volume fine dining restaurant, managing a staff of 100 employees through hiring, training, scheduling, and ongoing development.

Maintained a 4.9-star rating on OpenTable through a relentless focus on world-class food, service, and ambiance.

Managed labor, liquor, and food costs while building a team culture where staff felt proud and guests felt genuinely welcomed.

Regional Manager · General Manager February 2012 – February 2020 Firebirds Wood Fired Grill

Oversaw and controlled high-volume restaurant operations across multiple locations as Regional Manager, ensuring operational standards and financial obligations were consistently met.

Conducted regular site visits, delivering on-site education through seminars and workshops to develop managers and hourly staff.

Provided direct support for multiple New Restaurant Openings, contributing to pre-launch readiness, training, and systems rollout.

General Manager February 2009 – January 2012 June 2003 – October 2006 Firebirds Wood Fired Grill

Opened a new restaurant, leading all hiring and training efforts to build the team from the ground up.

Operated a high-volume unit generating $4M+ in annual sales with a staff of 110 employees and an exceptionally low turnover rate.

Named General Manager of the Year (2012), recognizing leadership, operational excellence, and team development.

Reported the best mystery shopper scores in the company, reflecting a sustained commitment to service standards.

Drove marketing initiatives and sales growth strategies that contributed to strong year-over-year performance. Regional Manager November 2006 – January 2009

Joe's Crab Shack · Mid-South & Midwest

Controlled operations for 7 restaurants across the Mid-South and Midwest, responsible for financial performance and all cost centers.

Managed new restaurant openings and sustained steady sales growth across the region.

Led orientation and training for regional managers, building a consistent operational foundation across all locations.

Senior General Manager June 1997 – May 2003

Joe's Crab Shack

Served as a senior GM, conducting weekly operations calls with fellow GMs to align on standards, priorities, and performance.

Maintained steady sales growth through strong operational execution and effective local store marketing.

Received an award for the highest year-over-year sales growth in both Food and Retail categories.

Hired, trained, and scheduled all employees and managers, building a consistently high-performing team. C O R E C O M P E T E N C I E S

New Restaurant Openings · Multi-Unit & Regional Operations · P&L & Financial Management · High- Volume Production

Staff Hiring, Training & Development · Guest Experience & Satisfaction Scores · Labor, Food & Liquor Cost Controls

Team Culture & Retention · Local Store Marketing · Fine Dining & Upscale Casual Operations · Operational Standards