Remote Customer Service & Accounting Operations Leader
Resume:
AISHA S. BEAN
SENIOR CUSTOMER SERVICE & ACCOUNT SUPPORT PROFESSIONAL
Houston, TX 77073 281-***-**** ************@*****.*** PROFESSIONAL SUMMARY
Experienced customer service and operations professional with 20+ years of experience supporting customers, clients, vendors, employees, and business partners across accounting, billing, transportation, security services, and business operations. Strong background resolving customer and account issues, responding to inquiries, managing billing concerns, coordinating services, maintaining vendor relationships, and providing solutions in fast-paced environments.
Proven leader with experience managing teams of up to 65+ employees, developing policies and procedures, coordinating operations, training and coaching staff, and handling complex customer and business issues. Combines exceptional customer service skills with extensive knowledge of billing, accounts receivable, accounts payable, invoicing, payments, payroll, and account reconciliation. Known for professionalism, problem-solving, organization, dependability, and the ability to communicate effectively with customers, vendors, employees, executives, and external stakeholders.
Seeking a full-time remote Customer Service, Customer Support, Client Services, Account Support, or Billing Customer Service position. CORE SKILLS
● Customer Service & Customer Support
● Client Relationship Management
● Account Support
● Billing & Invoicing
● Accounts Receivable
● Accounts Payable
● Payment Processing
● Account Reconciliation
● Customer Account Resolution
● Vendor Relations
● Issue & Dispute Resolution
● Complaint Resolution
● Phone & Email Communication
● Problem Solving
● Data Entry & Documentation
● Order & Service Coordination
● Contract Administration
● Team Leadership
● Employee Training & Coaching
● Recruiting & Onboarding
● Policy & Procedure Development
● Operations Management
● Process Improvement
● Confidential Information Handling
PROFESSIONAL EXPERIENCE
INTEGRITY GLOBAL SECURITY SERVICES, LLC
Chief Executive Officer 2020–2026
● Managed relationships with customers, clients, vendors, government entities, business partners, and other stakeholders.
● Served as a primary point of contact for significant customer and business issues, providing timely solutions and maintaining professional relationships.
● Addressed customer concerns, service issues, contract matters, and operational challenges.
● Developed and maintained business policies and procedures to improve service quality and operational consistency.
● Oversaw day-to-day business operations and ensured customer and contractual commitments were addressed.
● Managed company resources, business relationships, contracts, and organizational priorities.
● Represented the company professionally with customers, stakeholders, and external organizations.
● Provided leadership and guidance in resolving complex personnel, customer, financial, and operational issues.
TFORCE PRIVATE SECURITY SERVICES
Chief Financial & Operations Officer 2016–2020
● Managed customer service and operational support for a business serving multiple clients and stakeholders.
● Responded to customer concerns and worked directly with clients to resolve service and account issues.
● Oversaw billing, accounts receivable, accounts payable, payroll, payment processing, and financial reporting.
● Managed relationships with vendors and customers and resolved billing and payment discrepancies.
● Supervised and supported a workforce of 65+ employees.
● Led recruiting, onboarding, training, coaching, and employee evaluations.
● Developed policies and procedures designed to improve communication, accountability, and customer service.
● Assisted executive leadership with contracts, customer relationships, business operations, and problem resolution.
● Coordinated multiple priorities while maintaining professional communication with customers and employees.
BEAN TRANSPORT
Operations & Accounting Manager 2010–2016
● Managed customer and driver relationships within a fast-paced transportation environment.
● Coordinated customer service, transportation schedules, dedicated loads, routes, and operational requirements.
● Responded to customer questions and resolved service and scheduling issues.
● Coordinated staffing, interviewing, scheduling, and employee support.
● Supported billing, accounting, payroll, and administrative activities.
● Communicated with customers, drivers, vendors, and internal personnel to coordinate services and resolve problems.
● Maintained accurate operational and financial records. REPSOL SERVICES, INC. — ACCOUNTEMPS
Accounts Payable Specialist Contract 2013–2014
● Communicated with vendors regarding invoices, payments, account discrepancies, and documentation.
● Resolved invoice and payment issues while maintaining professional vendor relationships.
● Processed invoices, payment requests, vendor setup, reconciliations, and check runs using SAP.
● Followed up with internal departments to obtain invoice approvals and resolve outstanding issues.
● Responded to vendor inquiries and provided timely account information.
● Prepared weekly reports and maintained accurate records. LUBY'S, INC.
Accounts Payable Supervisor / Company Program Administrator 2007–2011
● Supervised and trained a team of 7 employees while maintaining a strong focus on service and accuracy.
● Communicated with vendors and internal departments regarding invoices, payments, account discrepancies, and documentation.
● Resolved vendor issues and responded to account inquiries.
● Managed vendor setup, corporate credit cards, 1099s, reconciliations, check runs, ACH billing, and reporting.
● Supported accounts payable, accounts receivable, month-end close, journal entries, fixed assets, and auditing.
● Developed and implemented policies and procedures.
● Conducted employee evaluations and supported staffing initiatives. EDUCATION
Lone Star Community College
Associate Degree — Accounting
Texas School of Business
Certificate — Administrative Assistant
Houston Baptist University
College Coursework — Psychology
TECHNOLOGY
Microsoft Excel • Microsoft Word • Google Workspace • SAP • Great Plains • Oracle 11.5 • QuickBooks • AS400 • Lotus Notes
ADDITIONAL CREDENTIALS
Christian Counseling • Chaplain • Life Coach
Contact this candidate