Remote Customer Service & Virtual Assistant

GANIYU KEHINDE OLUWATOSIN

Remote Customer Service Representative Chat Support Virtual Assistant

080******** ***********@*****.*** Lagos, Nigeria PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with several years of experience in customer service, communication, administration and client support. Experienced in handling customer enquiries, resolving complaints, following up with clients and maintaining professional communication. Comfortable working independently and managing responsibilities remotely. Strong communication, problem-solving and interpersonal skills, with the ability to communicate effectively with customers through phone, chat and online platforms. CORE SKILLS

• Customer Service & Customer Support

• Live Chat & Online Communication

• Telephone Support

• Email Communication

• Complaint Resolution

• Customer Follow-up

• Order & Enquiry Management

• Data Entry & Record Keeping

• Administrative Support

• Problem Solving

• Communication Skills

• Time Management

• Working Independently

• Microsoft Office

• WhatsApp Business & Online Communication Platforms PROFESSIONAL EXPERIENCE

Call Agent Manager — Mafag International Company

April 2017 – 2024

• Communicated with customers professionally and responded to enquiries.

• Handled customer concerns and worked toward satisfactory resolutions.

• Followed up with customers and maintained good customer relationships.

• Assisted with daily customer-service and administrative responsibilities.

• Communicated information clearly through telephone and other communication channels.

• Maintained professionalism when dealing with difficult or dissatisfied customers.

• Worked independently while meeting assigned responsibilities and deadlines. CUSTOMER SERVICE / REMOTE WORK EXPERIENCE

• Experienced in communicating with customers and clients remotely.

• Comfortable using phone and online communication platforms to respond to enquiries.

• Able to manage multiple customer requests while maintaining professionalism.

• Experienced in following up with customers and keeping records of interactions.

• Able to work effectively from home with minimal supervision. TEACHING EXPERIENCE

Classroom Teacher — Taiwo Adeyanju School Center

2012 – 2016

• Communicated effectively with students, parents and colleagues.

• Managed daily classroom activities and administrative responsibilities.

• Developed strong communication, patience and problem-solving skills.

• Maintained accurate records and handled multiple responsibilities efficiently. EDUCATION

University of Ibadan — Economics

National Certificate in Education (NCE)

Senior Secondary School Certificate — NECO, November 2008 ADDITIONAL EXPERIENCE & SKILLS

• Customer relationship management

• Small-business operations

• Online product sales and customer communication

• Social media communication

• Order coordination and customer follow-up

• Basic administrative and record-keeping duties

PERSONAL ATTRIBUTES

• Reliable and responsible

• Patient and respectful with customers

• Fast learner

• Good listener

• Strong verbal and written communication

• Organized and detail-oriented

• Able to work independently

• Comfortable working remotely

CAREER OBJECTIVE

To secure a remote Customer Service, Chat Support, Customer Support or Virtual Assistant position where I can use my communication and customer-service experience to provide excellent support to customers while contributing positively to the organization.

REFERENCES

Available upon request.

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