Customer Service & Payroll Benefits Representative

Lauren Miller

******.*********@*****.*** 646-***-**** Brooklyn, NY

SUMMARY

Seeking a Benefits Representative role with 7 years of customer service and administrative experience, including payroll processing and compliance with regulations. Skilled in data entry, issue resolution, and maintaining accurate records in remote and office settings. Proficient in managing customer inquiries and fostering positive relationships, ensuring high satisfaction levels.

WORK EXPERIENCE

National grid Remote

Customer Service Agent Jan 2024 - Present

• Provide comprehensive support to National Grid customers, addressing inquiries, resolving issues, and managing service requests with a focus on delivering exceptional customer satisfaction and maintaining accurate account records.

Entertainment partners Nyc, NY

Payroll assistant May 2022 - Dec 2022

• Accurately processed and distributed payroll for various clients in the entertainment industry, ensuring compliance with union agreements and tax regulations while providing exceptional customer service and support. Teladoc Health Remote

Customer Service Agent/Virtual Receptionist 2020 - 2021

• Managed accurate data entry and maintenance of patient profiles and medical histories, ensuring compliance with HIPAA regulations.

• Verified insurance coverage and facilitated the scheduling of patient appointments to optimize healthcare access.

• Provided comprehensive information on services and products to enhance patient understanding and support healthcare decisions.

UncommonGoods New York, NY

Customer Service Writer 2019 - 2020

• Addressed customer inquiries and resolved issues through chat, email, and phone, ensuring satisfaction and fostering positive relationships.

• Managed return processes, efficiently handling merchandise exchanges and refunds to maintain customer trust and company integrity.

• Facilitated online order processing, contributing to streamlined operations and customer service excellence. Hip Hop 4 Health Plus New York, NY

Assistant to Founder and CEO 2016 - 2020

• Managed routine administrative tasks, ensuring efficient office operations through accurate filing, data entry, and record-keeping.

• Streamlined communication by handling correspondence, promptly answering phone inquiries, and meticulously documenting meeting notes.

• Coordinated travel arrangements and managed schedules, contributing to the seamless execution of business logistics.

Amazon Prime Now LLC New York, NY

Project Avocado and FC Associate 2018 - 2019

• Managed warehouse fulfillment operations and served as a personal shopper, ensuring accurate and timely processing of online orders.

• Acted as a customer liaison, effectively addressing and resolving order-related issues to maintain high customer satisfaction levels.

EDUCATION

Coursera/Johns Hopkins University

Certification, COVID-19 Contact Tracing

2021

Hofstra University

B.A., Liberal Arts

2017

CERTIFICATIONS

COVID-19 Contact Tracing, Coursera/Johns Hopkins University 2021 SKILLS

Call Center Experience • Excellent Communication Skills • Quality Assurance • IT, Computer Literacy • Data Entry

• Healthcare Practices (HIPAA Etc) • Familiar With: Microsoft Operating Systems, Microsoft Suite, Zendesk, Apple iOS • Rapport Building • Prioritization • Multitasking • Professional Demeanor • Written Communication

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