Systems Administrator & AV IT Technical Coordinator
Resume:
ZACKARY HUNTER
S Y S T E M A D M I N I S T R ATOR
**********@*****.***
washington, DC 20018
C o n t a c t
Dynamic IT Technical Coordinator with proven expertise at NDIA, excelling in customer support and business analysis. Spearheaded the implementation of robust IT solutions, enhancing operational efficiency. Proficient in managing hardware maintenance and incident management, ensuring seamless AV and IT support for critical projects and events. Committed to driving system improvements and user training.
P r o f e s s i o n a l S ummary
S k i l l s
• Customer support • Business analysis
• Application support • Incident management
• Hardware maintenance • Mobile device management
IT TECHNICAL COORDINATOR
NDIA — Arlington, VA
Aug 2024 - Dec 2025
IT TECHNICIAN TIER I/II
UNITY HEALTHCARE — Washington, D.C.
Jun 2022 - Aug 2024
E x p e r i e n c e
• Develop and update project plans for small to medium size IT projects.
• Coordinate with staff to complete assigned projects and maintain status of tasks.
• Maintain NDIA equipment and coordinate regular maintenance, repair, replacement, or upgrades.
• Set up IT and audio-visual equipment for events in the NDIA office and train users on AV capabilities.
• Troubleshoot PC and network issues.
• Coordinate with IT Helpdesk to escalate equipment or network issues.
• Install software as needed.
• Install and/or reconfigure equipment for new or relocating staff or existing equipment upgrades. Interact with core applications that involve customer relationship management, content management, e- commerce, and financial management.
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Assist in testing upgrades of the NetForum Association Management System (AMS) and upgrades and content updates within the Sitecore Content Management System (CMS).
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• Updating content in CMS supporting Internet and Intranet websites.
• Training users on IT and audio-visual equipment and AMS/CMS use.
• Document configurations and processes.
• Recommend system and task improvements to supervisor as appropriate.
• Maintain a high level of security and train users in proper security practices.
• National Defense Industry Association
• Responsible for supporting executive meetings both remotely and in person.
• Responsible for managing user credentials, and group policies.
• Proficient in AD manager and Active Directory.
• Responsible for setting up, maintaining, and assisting with SharePoint sites.
• Responsible for providing support for office 365.
• Responsible for managing and distributing hardware and software.
• Responsible for implementing permanent solutions to problems presented to the team.
• Responsible for inventory and removing and adding the necessary hardware needed to keep things operational.
• Installing, configuring, and managing switches. (Meraki & fortinet)
• Managing and assisting with the use of AV equipment (Crestron Systems). VCDM ARTS
BOWIE STATE UNIVERSITY — MD
Education
Worked as an admin for Sophos to help manage security during the day.Worked extensively with Microsoft products including Office 365 admin, Entra ID, and SharePoint.Worked extensively in hybrid environments, learning what their 'on prem' solution looks like.Assisted with scheduling and replacing firewalls without interruptions to employee work.Assisted with security breaches with the Microsoft Defender portal.Experience with the Zoho ticketing system.Worked with EMRs
(Electronic Medical Records) for a non-profit company who worked with the DOC (Department of Corrections).Worked onsite and offsite projects, providing password resets and handling user issues remotely.Assisted in finding and scheduling a suitable replacement for my company's meeting room.Managed the admin for users using Zoom.gov.Off- boarded and on-boarded users.Assisted in getting the company CMMC level 2 compliant with Cyber AB.Extensive experience with Apple hardware and software and configuring them, including VPN setup and security configuration.Assisted with replacing and managing network switches.Responsible for data destruction as well as data recovery.Worked with MSP to assist in the transfer of on-premises files. Technical S ummary
References available upon request
References
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