Operations Manager & Customer Service Leader

Shannen Ryan

*** ***** **., ***********, **. ****7, 407-***-****, **********@*****.***

Professional Summary

Operations Manager with extensive expertise in customer service and production management, adept at streamlining processes and enhancing efficiency. Proficient in QuickBooks, Microsoft platforms, and adobe software, with a proven track record of fostering collaboration and improving customer satisfaction. Passionate about leveraging innovative solutions to drive business success and ready to bring visionary leadership to new challenges.

Employment History

Customer Service/ Office Staff Jan 2024- Present

Publix

Delivered exceptional customer service, enhancing client satisfaction and fostering repeat business through proactive engagement.

Coordinated with team members to streamline operations, resulting in improved efficiency, and quicker response times to discrepancies.

Cultivated a positive team environment, leveraging interpersonal skills to promote collaboration and enhance morale among staff.

Counting and balancing tills, back office and safe.

Facilitated training sessions for new staff, improving team competency and ensuring consistent service quality across all shifts.

Operations Manager, Feb 2018 – Dec 2023

Fluffy Fizzies

Overseeing all production of product, quality control, and packaging.

Managing customer service, brand website, and multiple 3rd party sites.

Processing and shipping all orders and maintaining warehouse stock.

Streamlined production processes resulting in reduced lead times and increased overall efficiency in product output.

Analyzed customer feedback to enhance service protocols, leading to marked improvements in customer satisfaction ratings.

Fostered collaboration between departments to optimize order fulfillment, significantly decreasing shipping errors and enhancing client trust.

Implemented a new inventory management system, ensuring accurate stock levels and reducing excess inventory costs.

Cultivated a positive team environment, promoting open communication and boosting morale among staff.

Customer Service, Jan 2012 – Aug 2015

Discount Vacation Rentals Online

Handling all customer complaints, requests and inquiries.

Verifying all incoming reservations and payments.

Contract Executive, Mar 2008 – Oct 2011

Hotelbeds USA

Loading and proofing new hotel contracts to be uploaded to the website.

Managing promotions, blackouts, and payment discrepancies.

Setting appointments and handling customer complaints.

Completing daily paperwork for accounts payable and receivable.

Education

Associate's degree of the Arts and a Certificate for Dispensary Management

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