Practice Manager
Resume:
Andrè Scott, Director of Operational AI & Product Strategy
Cincinnati, 45224, OH, +1-513-***-****, **********@*****.*** SUMMARY Accomplished professional with a Ph.D. and MBA, seeking to leverage extensive experience in operations management, product strategy, and leadership to drive innovation as Director of Operational AI & Product Strategy. Proven ability to manage complex projects, improve processes, and lead teams, with a background spanning quality assurance, logistics, and education. Eager to apply strategic thinking and data-driven insights to enhance operational efficiency and product development at your organization. WORK EXPERIENCE
Qualified Mental Health Specialist III
Watson Community Health Center
02/2025 – Present Cincinnati, US
Delivered paraprofessional therapeutic services to children, adolescents, and adults with identified behavioral health diagnoses in collaboration with licensed therapists.
Addressed the specific mental health needs of clients, tailoring interventions to align with their diagnoses.
Conducted services in-office, in-home, or in other approved community settings.
Implemented client-centered and family-centered approaches through intensive, time-limited, goal-specific interventions. Program Coordinator
Public Allies Cincinnati (Non-Profit)
03/2022 – 03/2023 Cincinnati, US
Coordinated student programs within a non-profit organization while ensuring compliance with government regulations, policies, and procedures. Participated in a 10-month paid apprenticeship at Winton Place Youth Center, assisting students in an after-school program focused on entrepreneurship fundamentals.
Qualified Mental Health Specialist-III
Honor With Class
06/2016 – 05/2019 Cincinnati, US
Provided outpatient and community-based services for clients seeking mental health care in individual, family, or group settings through a holistic approach.
Utilized compassionate and goal-oriented methodologies, employing therapeutic techniques to enhance clients' emotional management, communication, and coping skills.
Delivered individual and group therapy in a community mental health setting while adhering to Medicare and Medicaid funding guidelines. Implemented policies and procedures related to case management and compliance with government regulations.
Adjunct Instructor (Business Management/Psychology) National College
11/2012 – 06/2016 Cincinnati, US
Instructed introductory courses in business management and psychology to adult learners in a college environment, employing innovative teaching methods.
Facilitated non-traditional students' learning by integrating contemporary articles, enabling them to apply course principles to daily life. Successfully managed course logistics by submitting proposed outlines to the Administrative Assistant and maintaining curriculum alignment with educational standards.
Correctional Counselor
Dismas Charities, Inc
04/2011 – 06/2012 Louisville, US
Executed and supervised agency policies and procedures related to counseling and treatment programs, ensuring accurate documentation. Effectively managed caseloads, enabling residents to complete programs mandated by the State of Kentucky Parole Board.
Developed and coordinated individualized treatment plans, evaluating and documenting progress in alignment with program goals and group counseling strategies.
Utilized Fresh Start (Client Management System) to monitor and document residents' movements and behavioral progress.
Adjunct Instructor - Business Communications/Introduction Brown Mackie College
05/2007 – 03/2011 Louisville, US
Instructed and facilitated college-level business communications education, enhancing students' written and oral communication skills within the classroom.
Linked theoretical concepts to practical applications, fostering meaningful engagement among students.
Designed creative lesson plans to promote interaction and maintain classroom decorum conducive to professional development. Quality Assurance Coordinator
Measured Progress
02/2006 – 05/2007 Louisville, US
Trained and developed a team of 77 assessors to evaluate educational progress in 30 states' public school systems.
Successfully met project deadlines through effective daily communication and coordination with team members.
Maintained an updated database using Excel to ensure readiness for upcoming assessments.
General Manager
Yum Brands, Inc
03/2005 – 02/2006 Louisville, US
Oversaw customer service operations, ensuring product quality consistently met company standards.
Accountable for cash receipts, inventory control, maintenance, scheduling, and safety protocols, resulting in maximized profits for the KFC brand. Implemented customer service initiatives that addressed customer needs, leading to increased food sales within the franchise. Logistics Manager
Brown Forman Distillery
08/2003 – 07/2004 Louisville, US
Managed logistic operations at one of the world's largest distilleries, ensuring efficiency and cost-effectiveness.
Implemented a new inventory control system for reusable barrels without incurring additional costs.
Consulted with the Plant Manager on logistics, enhancing operational efficiency.
Caseworker Specialist Welfare Services
The State of Kentucky-Cabinet for Health Child and Family Services 05/1997 – 09/2003 Louisville, US
Communicated effectively with clients seeking federal assistance for food stamps, medical support, and housing.
Managed a caseload of 1,000 clients, ensuring timely assistance and compliance with administrative requirements.
Accomplished case management, technical writing, and database handling with adherence to monthly deadlines.
EDUCATION
Walden University Webster University
PH.D., CLINICAL PSYCHOLOGY in CLINICAL PSYCHOLOGY
06/2008 – 06/2011 Baltimore, US
Webster University
Master of Business Administration, Business Administration 06/2008 – 06/2011 Maryland City, US
Spalding University
BACHELOR OF BUSINESS ADMINISTRATION, BUSINESS
ADMINISTRATION in BUSINESS ADMINISTRATION
06/2001 – 06/2003 Louisville, US
SKILLS Public Administration Financial planning
EXCEL Process Improvement Skills
Case management Microsoft Office
Budgeting Windows
INTRANET TELEPHONES
POWERPOINT Excel
HIPAA Project management
Intranet Behavioral health
Operations management Leadership
Supervising experience Communication skills
problem solving Senior leadership
Education administration Presentation skills
Product Strategy Operational Strategy
Product Development Legal Compliance
Market Research
LANGUAGES English Brice Johnson
Program Director, Public Allies Cincinnati
Ive Julius
CEO, Honor With Class
Missie Finan
Supervisor, National College
Miss Patrice Morrow 502-***-****
REFERENCES
Supervisor, Dismas Charities, Inc
Dr. James Long
Supervisor, Brown Mackie College
Mr. David Price
Supervisor, Measured Progress
Mr. Reed Miller
Supervisor, Yum Brands, Inc
Ms. Linda Maupin
Supervisor, Brown Forman Distillery
Mr. Jerry Rojas
Supervisor, The State of Kentucky-Cabinet for Health Child and Family Services
First Aid Certification
CPR Certification
CERTIFICATES
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