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Summary

Dynamic sales and admissions professional with proven leadership managing a team of 24 agents at I.G.L. Communications. Demonstrated success in exceeding monthly sales goals for timeshare and vacation packages. Experienced in student recruitment, application review, and guiding families through admissions processes at Kaplan University. Skilled in communication, team management, and relationship building. Work experience

Senior Sales Associate

I.G.L. Communications • Fort Lauderdale, FL

July 2022 to Present

• Led a team of 24 agents, achieving consistent monthly sales targets and fostering a high-performance environment through effective team management.

• Increased revenue by selling timeshare and vacation packages, utilizing persuasive sales techniques and in-depth product knowledge.

• Maximized client satisfaction by reselling timeshare products for customers seeking to exit ownership, ensuring smooth transactions and retention.

• Managed time and team operations for 24 employees, resolving on-floor and off-floor issues to maintain productivity and morale.

• Exceeded monthly sales goals as part of the Platinum team, consistently outperforming targets and contributing to overall team recognition.

Senior Admissions Advisor

Kaplan University • Fort Lauderdale, FL

April 2019 to September 2022

• Recruited and guided prospective students through the application process, increasing enrollment rates by providing expert advice on admissions and financial aid.

• Evaluated student applications to determine eligibility, ensuring compliance with university standards and improving admissions efficiency.

• Maintained regular contact with prospective students via email, phone, and virtual meetings, building strong relationships to boost application completion rates.

• Collaborated with faculty, staff, and alumni to coordinate recruitment efforts, enhancing outreach and supporting university enrollment goals.

Account Manager/ Senior Sales Associate

Spartan Financial Partners • Cypress, CA

May 2016 to February 2019

1. Conduct policy reviews and provide recommendations to customers. 2. Oversee the resolution of complex customer

3. Managed over 21 individuals, making sure ther were trained correctly with our companies product knowledge and what our companies goals a were for each quarter.

Education

Business management (Associate's degree)

B.C.C • Campus, IL

September 2001 to May 2003

An associate degree in business management is typically a two-year program (roughly 60–64 credit hours) designed to provide a foundational understanding of business operations, management techniques, and essential interpersonal skills.

• Specialized Management Electives/Concentrations

• Many programs allow students to specialize in a specific division of business management: Alain Sandaire

+1-954-***-**** / ****************@*****.*** / Fort Lauderdale, FL 33308

• Accounting Operations

• Entrepreneurship

• Financial Services

• Interdisciplinary Business

• Management and Operations

• Marketing

• Supply Chain and Logistics

All (High School)

Ramapo High School • Spring Valley, NY

September 1994 to May 1996

Best years of my life graduating class of 1996

400 Viola Rd, Spring Valley, NY 10977

Skills

Organizational skills Clerical experience Application evaluation Research Virtual meeting platforms Clear language communication Sales objection handling Data entry Conducting sales calls Supervising experience Closing sales Recruitment strategy Customer service Computer operation Administrative experience Communication skills Microsoft Excel Public speaking Inside sales Team management Financial aid counseling Sales Time management Managing dispatcher teams Certifications

Driver's License

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