Customer Service Representative & Virtual Assistant
Resume:
San Isidro, Nueva Ecija 3106
************@*****.***
© 000
RELEVANT SKILLS
e@ Customer Service &
Client Support
e Problem-Solving &
Issue Resolution
e@ Phone, Email & Chat
Support
e Administrative &
Documentation Support
e Time Management &
Organizational Skills
SONNY BOY IMENDOZA
CUSTOMER SERVICE REPRESENTATIVE
GENERAL VIRTUAL ASSISTANT
& PROFESSIONAL SUMMARY
Experienced Customer Service Representative and Virtual Assistant with a
strong background in customer support, administrative tasks, and client
communication. Nearly 20 years of combined experience in BPO, business
operations, and remote support. Reliable, adaptable, and skilled in handling
customer concerns, documentation, and day-to-day administrative tasks.
oe EDUCATION
Bachelor of Science in Computer Science
AMA Computer College Cabanatuan City, Nueva Ecija
June 2002 - May 2006 Degree Graduate
© WORK EXPERIENCE
@ VIRTUAL ASSISTANT
Remote March 2021 - July 2026
¢ Processed short-term and long-term disability claim intake and documentation.
¢ Answered claimant queries through phone, email, and internal support channels.
¢ Supported FMLA/leave inquiries, absence tracking, payment-date information,
website enrollment, and troubleshooting.
@ BUSINESS OWNER / SELF-EMPLOYED
Philippines 2016 - 2021
« Managed daily operations, customer service, client communication, sales,
scheduling, records, and administrative tasks.
¢ Resolved customer and operational issues while maintaining positive client
relationships.
@ CUSTOMER CARE PROFESSIONAL - AMERICAN EXPRESS
VXI Global Holdings B.V. Makati City October 2012 - May 2016
« Handled credit card inquiries, billing, payments, disputes, refunds, card requests,
balance transfers, rewards, fraud disputes, and appropriate upselling.
@ GENERAL ENGLISH OPERATOR / CUSTOMER SERVICE REPRESENTATIVE
Eperformax Contact Centers and BPO Makati City March 2006 - August 2012
¢ Supported GenOps/MCI-Verizon operator assistance, Verizon chat support,
product inquiries, troubleshooting, lead generation, upselling, and directory
assistance.
Contact this candidate