Operations & Customer Service Leadership
Resume:
Miriam Keifer
Newark, DE ****2
********@*****.***
Versatile professional with leadership experience in high-volume operations and customer service environments. Skilled in optimizing customer experiences, managing complex inventory logistics, and handling high-volume financial transactions while overseeing diverse teams. Demonstrated history of exceeding sales benchmarks and achieving top-tier service ratings. Adept at navigating high-pressure situations with a proactive and flexible approach to problem-solving. EXPERIENCE
Stewarts Brewing Company, Bear – Line Cook/Sous Chef July 2025 - January 2026
Frequently ran the entire kitchen when the chef was away. Responsible for ordering and receiving weekly inventory and responsible for FIFO stocking. Managed inventory and vendor deliveries, maintained food safety and quality standards. Worked efficiently across multiple stations in a fast-paced kitchen.
DTLR, Bear - Assistant Manager
February 2024- July 2025
Solely managed day-to-day operations in the absence of the Store Manager, including the receiving and processing of new inventory, as well as flexing new products through the existing inventory. Responsible for inventory management and organization of backstock and floor stock with a minimum of 15 cases of inventory received a day.
Responsible for opening and closing duties, including the handling of large amounts of cash and tracking and reporting daily goals. Met daily goals for sales 85%-98% of the time, and met customer satisfaction rates 100% of the time. Maintained store metrics that were consistently in the top 90th percentile for the region. Specialized in superior customer relations and support, both in store and via phone and email. Fostered a positive customer experience while helping maintain team morale during high-volume product launch events. Managed associates through task assignments, assisted in schedule production, and aided in conflict resolution. Express, Newark - Operations manager
April 2021 - December 2021
Managed bi-monthly organization and redesign of women's and men's sections in the store. Supervised the daily receipt of shipments, approved damaged goods, and coordinated the acquisition of items for daily in-store pickups and online orders. Cantwell’s Tavern, Odessa - Sous Chef
August 2019 - February 2021
Assisted with all tasks related to ensuring the safety and health of employees and played a key role in the hiring, firing, and promotion of staff. Independently designed comprehensive menus. CORE SKILLS
ABC Licensed, Customer Service, Team Leadership, Inventory Management, Cash Handling, POS Systems, Scheduling, Conflict Resolution, Employee Training, Merchandising, Sales Goals, Order Processing, Time Management, Email Communication, Spanish (basic). TECHNICAL SKILLS
● Microsoft Office
● Microsoft Word
● Microsoft Excel
● Microsoft Outlook
EDUCATION
Delaware Technical Community College, Wilmington — Medical Assistant February 2021 - November 2022
Delaware Technical Community College, Dover — Culinary Arts February 2016 - February 2018
Clinton Street School, Delaware City — High school graduate Bahama Breeze, Newark - Server
February 2022 - January 2024
Delivered exceptional customer service by efficiently addressing all customer needs. Developed excellent communication skills to excel in the fast-paced and frequently stressful environment. Expert in multitasking, handling high-volume service, resolving guest issues, and teamwork.
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