Technical Services & Sales Leadership
Resume:
Patrick Howell
Pasadena, MD 21122
*****************@*****.***
PROFESSIONAL SUMMARY
Accomplished and results-driven professional with more than 19 years of experience in technical services, sales leadership, customer relations, and team development. Proven ability to lead high- performing teams, consistently exceed sales goals, build lasting client relationships, and solve complex technical problems. Recognized nationally for outstanding sales performance and known for exceptional communication, professionalism, and leadership. Seeking a professional position where my leadership, sales, customer service, operational, and technical experience can contribute to organizational success while providing opportunities for long-term career growth. CORE COMPETENCIES
• Leadership & Team Development
• Customer Service Excellence
• Sales & Business Development
• Relationship Management
• Operations Management
• Strategic Marketing
• Retail Sales
• Client Relations
• Team Leadership
• Training & Development
• Technical Troubleshooting
• HVAC/R Service & Repair
• Problem Solving
• Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Prestige Elite Marketing
Marketing Director
Columbia, Maryland
August 2024 – October 2025
• Directed face-to-face marketing and retail sales campaigns for nationally recognized clients at major retail stores and wholesale club locations.
• Managed and mentored sales representatives, providing coaching and performance feedback to consistently achieve sales goals.
• Developed and maintained strong relationships with customers through professional consultation and exceptional customer service.
• Collaborated with executive leadership to implement marketing initiatives that increased customer engagement and sales performance.
• Assisted with recruiting, interviewing, onboarding, and training new sales representatives.
• Monitored daily performance metrics and implemented strategies to improve team productivity.
• Recognized as the company's Top Sales Representative for four consecutive months
(November 2024 through February 2025).
• Earned recognition as the #1 Sales Representative Nationwide in April 2025, outperforming representatives across all company locations.
• Demonstrated strong leadership, communication, and problem-solving skills while consistently exceeding performance expectations.
Appliance Dr., Inc.
Senior HVAC/R Technician
Annapolis, Maryland
September 2010 – June 2021
• Installed, serviced, diagnosed, and repaired residential and commercial HVAC, refrigeration, and appliance systems.
• Specialized in servicing major HVAC manufacturers as well as premium appliance brands including Sub-Zero and Viking.
• Diagnosed complex electrical, refrigeration, and mechanical system failures using advanced troubleshooting techniques.
• Prepared customer estimates, equipment proposals, project measurements, and installation specifications.
• Fabricated and installed custom sheet metal ductwork.
• Maintained compliance with all applicable safety standards and industry regulations.
• Consistently delivered exceptional customer service, resulting in high customer satisfaction and repeat business.
• Recognized as the company's #1 Sales, Service, and Installation Technician for four consecutive years (2018–2021).
B & B Heating & Air Conditioning
HVAC Technician
Millersville, Maryland
April 2006 – February 2010
• Installed, serviced, and repaired residential heating, air conditioning, and refrigeration systems.
• Diagnosed electrical and mechanical equipment failures.
• Fabricated and installed sheet metal ductwork.
• Performed preventive maintenance inspections and emergency service repairs.
• Built strong customer relationships through professional communication and dependable service.
EDUCATION
B&B Air Conditioning & Heating School
Millersville, Maryland
Installation & Service Training Program
Lincoln Technical Institute
Columbia, Maryland
HVAC/R Certification Program
Severna Park High School
Severna Park, Maryland
High School Diploma
LICENSES & CERTIFICATIONS
• Maryland HVAC/R Journeyman License
• EPA Type I Certification
• EPA Type II Certification
• Rheem Equipment Certification
• Trane Equipment Certification
• York Equipment Certification
• Carrier Equipment Certification
PROFESSIONAL ACHIEVEMENTS
• #1 Sales Representative Nationwide – Prestige Elite Marketing (April 2025)
• Top Sales Representative – Prestige Elite Marketing (November 2024 – February 2025)
• #1 Sales, Service & Installation Technician – Appliance Dr., Inc. (2018–2021)
• Over 19 years of experience providing exceptional customer service and technical expertise.
• Demonstrated consistent success leading teams, developing employees, exceeding organizational performance goals, and delivering exceptional customer service.
• Recognized for building strong customer relationships while consistently exceeding sales and service expectations.
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