Remote Customer Service & QA Specialist
Resume:
Dina Abdullah Quality Assurance Specialist
***************@*****.***
Cairo, Egypt
linkedin.com/in/dina-abdullah-740b45165
Profile
A dedicated professional with expertise in ticketing systems and customer inquiry management, known for exceptional service reliability and trend identification. Proficient in data analysis tools, including Excel and Google Sheets, with a strong ability to create detailed reports and documentation. Demonstrates excellence in operational audits, task management, and cross-functional collaboration, ensuring seamless problem-solving and conflict resolution. Skilled in handling difficult customers and fostering team development within a team-oriented environment. Committed to approaching tasks with enthusiasm and a willingness to help, aiming to leverage skills for continued professional growth.
Professional Experience
2025/12 – 2026/08
Cairo
Lead Associate - Operations
TTEC
Promoted to Lead Associate to oversee back office operations and daily team workflow 2024/10 – 2025/12
Cairo
Customer Service & Back Office Agent
TTEC
2022 – 2024
US, Illinois
Quality Assurance Specialist
UnifinInc
Analyzing data and metrics to identify trends, issues, and opportunities for improvement in processes and products.
2021 – 2022
Cairo, Egypt
Customer service representative
Elevate Holding
Resolving customer complaints and issues efficiently, maintaining a high level of customer satisfaction.
2020 – 2020
Cairo, Egypt
Event Organizer
Scholarship and Awards Summit
Managing logistics, including venue selection, catering, and audio-visual needs, to create a professional atmosphere.
2019 – 2020
Cairo, Egypt
Spanish Instructor
Lenguaz Institute
Conducting interactive lessons that enhance speaking, listening, reading, and writing skills in Spanish.
2017 – 2020
Giza, Egypt
Event Organizer
E3mar Charity
Planning and coordinating events focused on educational initiatives and resources for children in need.
2019 – 2019
Cairo
Event Organizer
Africa Cup of Nations Championship
Planning and coordinating all logistical aspects of the Africa Cup of Nations, ensuring a successful and memorable experience for participants and attendees. 2016 – 2016
Cairo, Egypt
Translator
Mobaret Motargem
Translating written documents and materials from one language to another while maintaining accuracy and context.
Education
2016 – 2024
Cairo, Egypt
Spanish Major
Ain Shams University
Skills
Ticketing Systems
Service reliability
Proficient in using Excel, Google Sheets
Operational Audits
Cross-functional collaboration
Difficult customer management
Team Development
Customer inquiry handling
Trend identification
Reporting and Documentation
Task management
Problem-solving and conflict resolution
Data Analysis Tools
Languages
Arabic Spanish English
Contact this candidate