Customer Service & Operations Administrator
Resume:
Schinel Wheatley • Resume
SCHINEL WHEATLEY
Kingston 11, Jamaica • 1-876-***-**** • **********@*****.*** PROFESSIONAL PROFILE
• Versatile customer service and administrative professional with experience in customer support, contract processing, reservations, clerical administration, sales, technical support, and legal/administrative assistance.
• Recently completed professional training in front office operations and operations management, with additional coursework in strategy, planning, quality, and inventory. CORE SKILLS
• Customer Relationship Management
• Sales & Client Retention
• Contract Processing & Compliance
• Reservation Coordination
• Problem Solving & Conflict Resolution
• Front Office & Operations Management
• Strategic Planning • Quality Management • Inventory Management
• Technical & Customer Support
• Administrative & Legal Support
• Time Management & Organization
QUALIFICATIONS & PROFESSIONAL DEVELOPMENT
• Front Office Training — Cursa Completed September 19, 2026
• Operations Management Course: Strategy, Planning, Quality and Inventory — Cursa Completed September 19, 2026 EDUCATION
• Norman Manley High School 2015–2020
• CSEC: Mathematics • Social Studies • Clothing & Textile • Religious Education PROFESSIONAL EXPERIENCE
Clerical Officer St. Richards Primary and Infant School 2026
• Assisted with general clerical and administrative duties to maintain seamless summer office operations.
• Organized, updated, and filed confidential student records, correspondence, and administrative documentation.
• Processed official forms, notices, and reports while responding to parent and staff inquiries professionally. Grill Sales Specialist / Technical Support Representative Advantage Communications 2024
• Assisted customers with product inquiries, technical troubleshooting, order processing, and issue resolution.
• Managed returns and exchanges efficiently while employing effective sales techniques to support revenue growth. Debt Collector / Legal Assistant HEART Trust Summer Program 2024
• Contacted clients regarding outstanding balances with high professionalism, confidentiality, and negotiation skills.
• Prepared legal documentation, organized case files, and provided key administrative support. Contract Specialist Fusion BPO 2023–2024
• Managed AT&T; customer contract renewals, ensuring full compliance, accuracy, and policy adherence.
• Drove customer retention and loyalty through active listening, targeted account solutions, and conflict resolution. Reservation Specialist Itel International 2022–2023
• Processed customer travel reservations and booking modifications accurately in a fast-paced environment.
• Recommended optimal travel options based on client preferences while meeting performance and quality targets. Customer Service Representative IBEX Global 2021–2022
• Resolved customer inquiries regarding lost or damaged packages with empathy and prompt solutions.
• Maintained high productivity and quality standards in a high-volume call center setting. REFERENCES
• Available upon request
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