Computer Science Undergraduate Administrative Support

MBANUDE EMMANUEL PAUL

Computer Science Undergraduate Administrative Support Customer Service Sales Digital Operations 081******** *****************@*****.*** linkedin.com/in/mbanude-emmanuel-15784235a PROFESSIONAL SUMMARY

Computer Science undergraduate at Abia State University with over 7 years of practical experience across computer operations, administrative support, customer service, sales, documentation, graphic design, and digital services. Experienced in working directly with customers, handling documentation, preparing and formatting documents, supporting sales activities, operating computer systems, and managing day-to-day business tasks.

Combines formal Computer Science education with practical workplace experience and entrepreneurship. Demonstrates strong computer literacy, communication, organization, problem-solving, adaptability, attention to detail, and a strong willingness to learn. A quick learner who is open to acquiring new technical skills, tools, systems, and processes and taking on new responsibilities. Currently seeking entry-level, internship, administrative, operations, customer support, sales, digital, research, data, and other generalist opportunities. CORE COMPETENCIES

• Administrative Support • Customer Service

• Customer Relationship Management • Computer Operations

• Data Entry • Documentation

• Document Preparation & Formatting • Digital File Management

• Microsoft Office • Google Workspace

• Internet Research • Information Management

• Sales Support • Retail Operations

• Graphic Design (CorelDRAW) • Printing & Scanning

• Basic Computer Troubleshooting • Online Form Completion

• Digital Communication (WhatsApp Business) • Problem Solving & Critical Thinking

• Attention to Detail • Time Management & Organization

• Teamwork & Multitasking • Adaptability & Willingness to Learn

• Task Prioritization

EDUCATION

B.Sc. Computer Science — Abia State University, Uturu, Nigeria 2024 – 2028 Current Level: 200 Level

Relevant academic areas include computer programming, data structures, information technology, computer systems, computational problem- solving, and foundational software concepts.

PROFESSIONAL EXPERIENCE

ABSU Print Hub — Founder / Digital & Computer Services Operator 2025 – Present

● Provide computer-based documentation and digital services to university students and other customers.

● Prepare, type, edit, format, print, and organize academic and professional documents.

● Provide assignment and project formatting services while ensuring documents meet customer requirements.

● Provide graphic design and document design services using digital design tools.

● Assist customers with online school-related processes and digital services.

● Manage customer enquiries, orders, pricing, payments, and service delivery.

● Communicate with customers through digital channels, including WhatsApp.

● Manage multiple customer requests and prioritize tasks according to deadlines.

● Handle the day-to-day operations of an independent service business.

● Continuously learn and adapt to new digital tools, customer needs, and service requirements. Dalas Wears Boutique — Sales & Customer Service Representative 2024 – December 2025

● Attended to customers purchasing clothing, caps, and other fashion accessories.

● Assisted customers in identifying products based on their preferences and requirements.

● Provided product information and responded to customer enquiries.

● Supported sales activities and day-to-day retail operations.

● Maintained professional communication and positive relationships with customers.

● Assisted with product organization and presentation.

● Adapted to different customer needs and learned new responsibilities as required. Poatre Cafe — Computer Operator / Documentation & Graphics Assistant 2023 – 2024

● Assisted customers with documentation and computer-related services.

● Typed, edited, formatted, printed, and organized customer documents.

● Reviewed documents for errors, formatting issues, and completeness.

● Assisted customers with document analysis and basic digital processes.

● Created and edited graphics using graphic design software.

● Managed multiple customer requests while maintaining accuracy and timely delivery.

● Provided direct customer support and explained computer-related processes to customers.

● Learned and adapted to different customer requirements and computer-based tasks. Dannix Ventures — Sales Representative 2022 – 2023

● Attended to customers purchasing mobile phones and phone accessories.

● Assisted customers in selecting products based on their needs and preferences.

● Provided information about product features and available options.

● Responded to customer enquiries and supported the purchasing process.

● Supported daily retail and sales operations.

● Maintained professional communication with customers.

● Adapted to different customer needs and product-related enquiries. Remmynix Computer Institute — Computer Operator / Customer Service Assistant (Part-Time) 2019 – 2022

● Assisted customers with documentation and computer-related services.

● Typed, edited, formatted, printed, and processed customer documents.

● Assisted customers with Microsoft Office and other computer-based tasks.

● Managed multiple documentation requests while maintaining accuracy.

● Communicated directly with customers to understand their requirements.

● Supported general computer centre operations.

● Provided practical customer service and technical assistance to computer centre users.

● Developed strong experience in documentation, computer operations, and customer support. Remmynix Computer Institute — Computer Training Student 2018 – 2019

● Received practical training in general computer operations.

● Developed foundational skills in Microsoft Office applications.

● Learned document creation, formatting, editing, and printing.

● Received practical training in CorelDRAW and graphic design.

● Developed foundational digital literacy and computer workplace skills. TECHNICAL SKILLS

Productivity & Office Applications: Microsoft Word, Excel, PowerPoint; Google Docs, Sheets, Drive; email applications; internet browsing and research

Administrative & Digital Operations: Data entry, document preparation and formatting, digital file management, information organization, online form completion, printing and scanning, digital documentation, basic spreadsheet management, email communication, online research, data organization

Design & Digital Media: CorelDRAW, basic graphic design, document design, basic image editing, digital content preparation Computer Science & Technology: Programming fundamentals, data structures fundamentals, computational problem solving, computer systems fundamentals, database fundamentals, information systems fundamentals, web and internet fundamentals, basic software troubleshooting, AI and digital technology fundamentals

PROFESSIONAL SKILLS

Communication, customer service, administrative support, sales and retail support, problem solving, critical thinking, analytical thinking, attention to detail, organization, time management, teamwork, adaptability, multitasking, fast learning, willingness to learn, self-management, task prioritization, customer relationship management, conflict resolution, reliability, independent work, deadline management. SELECTED ACHIEVEMENTS

● Built more than seven years of practical work experience across computer services, customer service, documentation, sales, retail, and digital operations.

● Progressed from formal computer training into paid computer operations and customer-facing roles.

● Developed experience working with customers across multiple industries, including computer services, technology retail, fashion retail, and digital documentation.

● Established and currently operate ABSU Print Hub, an independent computer and digital services business serving university students.

● Developed practical experience managing customer requests, service delivery, communication, payments, and day-to-day business operations.

● Demonstrated the ability to learn new tasks and adapt to different work environments and customer requirements.

● Combined practical professional experience with ongoing university-level Computer Science education. LANGUAGES

English — Fluent Igbo — Fluent Nigerian Pidgin — Fluent Yoruba — Conversational PROFESSIONAL INTERESTS

Computer Science, Technology, Digital Operations, Business Operations, Customer Experience, Administrative Support, Data & Information Management, Research, Artificial Intelligence, Digital Services, Sales, Entrepreneurship. References: Available upon request.

Contact this candidate