Operations & Office Administration Professional

VICKIE LYNN BATES

Madison Heights, Michigan, USA *********@*****.***

PROFESSIONAL SUMMARY

Reliable and organized professional with experience in office administration, records, scheduling, inventory, retail, and day-to-day business operations. Comfortable working with customers, coworkers, vendors, and office records. Experienced in keeping information organized, following procedures, handling routine problems, and making sure daily tasks are completed on time.

Authorized to work in the United States for any employer. WORK EXPERIENCE

Operations Coordinator

John Collision – Madison Heights, MI November 2022 – January 2026

• Helped coordinate daily business activities and kept routine operations on schedule.

• Communicated with staff, customers, and vendors about orders, schedules, and general requests.

• Maintained records, forms, and other information used for day-to-day operations.

• Followed up on outstanding tasks and helped resolve routine issues as they came up.

• Assisted with scheduling, supplies, inventory, and other office and operational needs. Store Manager

Beyond Home – Madison Heights, MI January 2019 – August 2021

• Handled the daily operation of the store and helped keep the store organized and running smoothly.

• Prepared employee schedules and assigned daily duties.

• Assisted customers, handled routine concerns, and supported the sales floor.

• Monitored inventory, received deliveries, and helped keep product records up to date.

• Handled basic paperwork, cash records, opening and closing duties, and staff support. Inventory Coordinator

Oakland Mall – Troy, MI March 2018 – November 2018

• Kept track of incoming and outgoing inventory and updated records as needed.

• Checked shipments against orders and reported missing or damaged items.

• Helped organize storage areas and made sure products were easy to locate.

• Worked with staff and vendors when there were questions about orders or deliveries.

• Prepared basic inventory reports and helped with regular stock counts. Scheduling Assistant

Suburban Auto Sale – Madison Heights, MI January 2016 – December 2016

• Scheduled appointments and work assignments for staff and customers.

• Answered calls and responded to routine scheduling questions.

• Updated calendars when appointments were changed, cancelled, or added.

• Kept scheduling records organized and followed up on missed or pending appointments.

• Communicated schedule changes to employees and customers. Records Clerk

The Vintage Vault – Troy, MI April 2008 – October 2015

• Maintained paper and electronic records and kept files organized.

• Entered and updated information in company records and databases.

• Retrieved documents when requested and helped keep files easy to locate.

• Checked records for missing information and corrected simple errors.

• Handled routine office tasks including copying, filing, scanning, and data entry. Delivery Driver

Domino's Pizza – Madison Heights, MI May 2007 – November 2007

• Delivered customer orders safely and on time.

• Confirmed orders before leaving the store and collected payments when required.

• Provided friendly customer service during deliveries.

• Followed company procedures for handling orders and delivery routes.

• Helped with basic store duties between deliveries. Waitress

Mia's House – Madison Heights, MI February 2005 – June 2007

• Greeted customers, took food and drink orders, and provided table service.

• Answered customer questions about menu items and special requests.

• Handled payments and kept tables and work areas clean and organized.

• Worked with kitchen and restaurant staff to make sure orders were served correctly.

• Helped maintain a friendly and comfortable environment for customers. EDUCATION

Associate Degree in Business Administration Oakland Community College, Michigan 2003 – 2005 SKILLS

Office Administration • Records Management • Data Entry • Scheduling • Inventory Management • Customer Service • Retail Operations • Microsoft Office • Filing & Documentation • Communication • Organization • Time Management • Problem Solving • Teamwork • Attention to Detail

ADDITIONAL INFORMATION

• Comfortable working independently or as part of a team.

• Reliable with routine, detail-focused administrative work.

• Comfortable communicating with customers, coworkers, and vendors.

• Able to learn new office systems and follow established procedures.

• Available for remote or in-person work.

Contact this candidate