Bilingual Guest Relations Hostess

GUEST SERVICE

STRENGTHS

Reservations &

Schedule

Coordination

Food Production &

Fast-Paced

Teamwork

LANGUAGES &

AVAILABILITY

Availability:Part-time

evening shifts,

approximately a-hour

shifts preferred

KARLA BENÍTEZ

HOSTESS GUEST EXPERIENCE

BILINGUAL CUSTOMER SERVICE

Warm, polished bilingual professional with customer-facing experience in guest relations, food production, customer service, sales support, administration, and marketing. Skilled and approachable in making impressions, welcoming clients, coordinating appointments and maintaining positive relations within the environment. Focused on providing high-quality, strong engineering. Host/Host opportunity in an upscale restaurant or hospitality setting.

Production Team Member - Ghost Kitchen Brigs and Bowls

- Orlando, FL Feb 2026 - Apr 2026

* Supported food production in a fast-paced ghost kitchen environment, assisting with preparation, order assembly, packaging, and an organized work area.

* Worked as part of a production team to help complete customer orders accurately and efficiently

BDC Representative / Customer Relations & Sales Support Greeneway Kia East - Orlando, FL Aug 2025 - Feb 2026

* Served as a first point of contact for customers, providing friendly, professional assistance by phone, email, and text.

* Coordinated and confirmed appointments, followed up with customers, and provided bilingual English-Spanish support. Orlando, F 407-***-**** karlabenitez,**@*****.*** medin.com/in/karla-b-228b22429 Warm Guest

Welcome & First

Impressions

Bilingual English &

Spanish

Professional

Phone & Email

Etiquette

Customer Relations

& Conflict

Resolution

PROFESSIONAL SUMMARY

RELEVANT EXPERIENCE

Administrative Assistant / Customer Support USA Truck Solutions Inc. - Orlando, FL Jul 2025 - Aug 2025

* Managed calls, emails, schedules, service updates, and client/vendor communication while maintaining a courteous service approach.

* Maintained accurate records and supported smooth front-office and operational workflows

Consultant Synergiapio Consultores - Ecuador / Remote 2024 - 2025

* Supported client-facing business and administrative projects requiring organization and professional communication.

Commercial & Administrative Manager Toucanorient Cia Ltdaa Ecuador

2007 - 2008 - 2022 - 2023

* Developed customer relationships and supported marketing, public relations, events, and service-focused communications.

EDUCATION & ADDITIONAL QUALIFICATIONS

* Bachelor’s Degree in Business Administration, specialization in Marketing Engineering - International University of Ecuador, Quize, 2005

* Negotiation & Conflict Management - Monterrey Institute of Technology, 2006

English: Fluent

Spanish: Native

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