Consumer Lending Leader, Workforce Services Representative
Resume:
Robert Scruggs
Covington, VA *****
*******.**@*****.***
Motivated individual with a well-rounded skill set including 25 years of experience in all phases of consumer lending. Trained in real estate appraisal analysis and foreclosure inspections. Work Experience
Workforce Services Representative
Virginia Employment Commission - Covington, VA
October 2020 to Present
• Provide workforce services to job seekers.
• Process job orders in support of the Alexandria local office. During the 01/01/23 - 03/07/23 reporting period processed 2,046 job orders.
• Special projects as assigned including unemployment claims, work search projects, questionable identity, and separation reports.
• Received accolades from superiors as one of the strongest staff assigned to projects. Admissions Director
Byers Technical Institute - Buena Vista, VA
October 2016 to July 2018
· Worked with the Director of Education to actualize retention strategies designed to maintain student attendance and enrollment.
· Managed and developed the admissions department structure, including the front desk. Branch Manager/District Manager
Commercial Credit, Equity One, Associates Financial, New Century Mortgage - Virginia And West Virginia
March 1973 to January 2001
· Managed and inspired team members to perform to their full potential, driving branch profitability.
· Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
· Ancillary income was the best in the Mid-Atlantic Region.
· Received superior audit rating for exceptional achievement in branch operations.
· Received multiple Top Performance Awards which included trips to Acapulco, Puerto Rico, and Los Angeles.
Education
Computer
Via Tech Roanoke, VA Dabney S. Lancaster Community College - Roanoke, VA
(No Degree) in Human Relations
Operations Some College
Skills
• Problem-Solving
• Highly Proficient sales skills in influencing and negotiating with customers.
• Dispute Resolution
• Customer service
Additional Information
Former member- City of Covington Planning Commission Charter member of the Jackson River Ruritan Club
Former member of the National Association of Realtors
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