Bilingual Remote Customer Support Specialist
Resume:
José Crisóstomo
***************@*****.***
PROFESSIONAL SUMMARY
Bilingual customer service professional with over 10 years of experience assisting clients, resolving issues, and providing high-quality support in fast-paced environments. Skilled in handling calls, emails, and customer inquiries with professionalism and empathy. Seeking a remote customer support role where I can deliver excellent service and build positive customer experiences.
WORK EXPERIENCE
Owner & General Manager
Venedom LLC — Miami, FL
December 2007 – Present
● Provided customer support for international shipping clients
● Responded to inquiries via phone, email, and messaging platforms
● Resolved customer issues related to shipments and deliveries
● Maintained clear and consistent communication with clients
● Managed client expectations and ensured service satisfaction El Dorado Furniture — Miami, FL
Customer Service Leader / Operations Support
2002 – 2007
● Handled inbound customer calls and inquiries
● Resolved complaints and provided service solutions
● Supported team operations and customer relations
● Maintained positive customer experience
Toyota of South Florida — Miami, FL
Customer Relations / Sales Support
1998 – 2002
● Assisted customers throughout the purchasing process
● Answered questions and provided product information
● Built long-term customer relationships
EDUCATION
Miami Dade College — Miami, FL
ESOL (English for Speakers of Other Languages)
1998 – 2002
Universidad APEC — Dominican Republic
Bachelor’s Degree in Business Administration
1981 – 1987
KEY SKILLS
● Customer support (phone, email, chat)
● Problem-solving & conflict resolution
● Bilingual communication (Spanish / English)
● Active listening & empathy
● Time management
● CRM & basic computer skills
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