Data Integrity & Analytics Specialist

Shawna Claxton

New York, NY 917-***-**** ******.*******@*****.***

SUMMARY

Data Analyst with experience ensuring data accuracy across enterprise platforms at various companies and consulting engagements. Skilled in multiple scripting languages and automated testing with expertise in building dashboards, conducting root-cause analysis, and collaborating with engineering teams to prevent data integrity issues. EXPERIENCE

Data Integrity Analyst January 2026 – Present

NYC Health and Hospitals New York, NY

● Conduct daily review of supplier and GPO contracts within the Icertis CLM platform, auditing data fields across 5+ contracts per day to ensure accuracy, completeness, and alignment with established business rules and Premier contract terms.

● Support contract lifecycle management cleanup initiative by identifying and resolving data discrepancies across active, expired, and pending contract records improving data integrity and reducing compliance risk across NYCHH's supply chain operations.

● Develop monthly Excel based reports and data visualizations for attorneys and analysts, translating complex contract and inventory data into structured, decision-ready formats that support procurement and legal team workflows.

● Collaborate cross-functionally with contracts, procurement, and materials management teams to maintain accurate item and contract data across the ERP and CLM systems, ensuring negotiated terms are correctly reflected in purchasing operations.

Data Analyst November 2024 – January 2026

Corner Suite Consulting (Executive Consulting Firm) Remote

● Standardized and validated client data across CRM and project management systems for 50+ executive coaching clients, improving data accuracy from 87% to 99% and enabling reliable reporting on client engagement and revenue.

● Developed data quality protocols and validation checkpoints that reduced client onboarding errors by 40%, ensuring accurate records for billing, consulting agreements, and communication tracking.

● Created monthly analytics dashboards tracking consultation bookings, client retention rates, and service utilization patterns, providing leadership with insights that informed pricing strategy and service offerings. Data Quality Analyst April 2021 - October 2024

Adobe Remote

● Designed and executed 200+ test cases across web and mobile applications, identifying 150+ bugs pre-release and reducing customer-reported defects by 25% quarter-over-quarter.

● Managed large-scale data integrity efforts for user performance dashboards and platforms for a web-based application, ensuring 99% accuracy across multiple datasets.

● Built 20+ Splunk dashboards tracking user engagement metrics (session duration, feature adoption, error rates) for product and engineering teams, reducing data retrieval time from 3 hours to real-time access.

● Executed cross-browser testing across Chrome, Firefox, Safari, and Edge for 15+ feature releases, documenting defects in Jira and collaborating with developers to resolve 95% of issues within one sprint cycle. Client Support Specialist August 2020 - February 2021 New York City Housing Authority New York, NY

● Conducted root-cause analysis, diagnosed technical issues, and collaborated with relevant team members, ensuring timely implementation of corrective measures.

● Resolved 95% of housing portal technical issues within 24-48 hours by diagnosing system errors, collaborating with IT teams, and creating troubleshooting documentation.

● Reduced average ticket resolution time by 30% by developing a knowledge base of common issues and solutions for the team.

Customer Success Professional December 2017- March 2020 Payoneer New York, NY

● Analyzed feedback from 100+ monthly customer interactions to identify product pain points, partnering with product managers to prioritize improvements that increased customer retention.

● Realized a 92.36% satisfaction rating in two (2) years by delivering high-quality customer services and exceeding company standards.

TECH STACK

Languages: JavaScript, HTML/CSS, Typescript, Python, SQL Tools: Node.js, CircleCI (CI/CD), Jira, Git, Splunk, MS Office (Outlook, Word, Excel, PowerPoint, Power BI), Visual Studio Code EDUCATION / CERTIFICATION

City College of New York, Bachelor of Arts, Studio Art General Assembly, Certificate, Software Engineer Immersive

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