Virtual assistant, customer service and administration assistant

DANIEL SHALLOM CHIZARAM

Rivers State, Nigeria 070******** **************@*****.***

LinkedIn: linkedin.com/in/shallom-daniel-0915a8429 PROFESSIONAL SUMMARY

Motivated, highly organized, and adaptable professional with a diverse background spanning administrative support, customer service, and remote team operations. Proven ability to optimize office workflows, manage complex digital documentation, and deliver exceptional client support in high-volume environments. Equipped with sharp problem-solving capabilities and strong asynchronous communication skills; eager to leverage these competencies to drive efficiency in a remote Administrative Assistant, Virtual Assistant, or Customer Success role. SKILLS

• Administrative & Digital Operations: Document Control, Records Management, Email Inbox Management, Calendar & Task Coordination, Basic Data Entry, Google Workspace, Microsoft Office (Word, PowerPoint).

• Customer Support & Relations: Client Relationship Management, Conflict Resolution, Written & Verbal Communication, Cross-Functional Teamwork.

• Remote Workspace Competencies: Advanced Internet Research, Virtual Project Tracking, Time Management, Independent Problem Solving, Creative & Technical Content Writing. PROFESSIONAL EXPERIENCE

Assistant Manager (Part-Time)

Dazeke Global Services Bayelsa State, Nigeria August 2023 – September 2025

• Managed day-to-day business operations and corporate administration, directly supporting executive leadership.

• Maintained digital and physical filing systems, ensuring 100% accuracy, security, and immediate retrieval of regulatory documents and business records.

• Acted as the primary gatekeeper for official correspondence, managing corporate email inboxes and professional communication pipelines.

• Delegated daily tasks and implemented strict project follow-ups to guarantee critical operational deadlines were met.

Online Writer

GoodNovel Remote

• Authored and self-published engaging long-form digital fiction for an expansive global audience, building strong remote project management workflows.

• Formulated complex narrative outlines, managed structural benchmarks, and sustained independent creative pipelines.

• Maintained absolute compliance with platform publishing calendars and rigid submission deadlines, demonstrating elite self-governance and remote accountability.

Assistant Chef / Waitress (Part-Time)

Cocopot Restaurant Bayelsa State, Nigeria August 2024 – January 2025

• Delivered high-standard, client-facing service in a fast-paced environment, actively boosting customer retention and satisfaction.

• Resolved customer escalations, inquiries, and custom requests promptly with high levels of empathy and professionalism.

• Multi-tasked between operational kitchen assistance and frontline hospitality, optimizing service workflows during peak business hours.

Teacher - Nursery 2

Destined Treasure Academy Nigeria September 2020 – August 2021

• Directed and mentored a class of 15+ early childhood pupils, structuring foundational academic and social progress.

• Engineered creative, visual lesson plans and structured activities tailored to diverse learning capacities.

• Facilitated clear feedback loops and performance briefings with parents and school administrators to track child milestones.

Farm Practical Experience

Teaching Research Farm, MOUAU Umudike, Nigeria 1 Year

• Executed daily livestock data tracking and strict agricultural record-keeping to assess operational farm health.

• Partnered closely with multi-disciplinary farm hands, executing rigorous shift procedures and workplace safety protocols.

EDUCATION

Bachelor of Agriculture (B.Agric) in Animal Production and Livestock Management Michael Okpara University of Agriculture, Umudike (MOUAU) 2020 – 2026 REFERENCES

Available upon request.

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