Customer Service & Sales Call Center Professional

Jason Jenkins; 425-***-****; **************@*****.***; 2802 Cedar St; Everett, 98201

Objective To secure a full time position in Call Center, Transportation & Warehousing industries; utilizing past experience/ history

Ziply Fiber Offline Consultant [2018 - 2025]

Called warm leads and customers who had started an order online, answered open questions, and completed residential fiber sales that had not finished in the digital channel.

Worked web, marketing, and incomplete-order leads with timely follow-up, and logged each attempt and outcome so every lead stayed current.

Confirmed address serviceability, promotion eligibility, and account details, then closed the sale and booked professional installation.

Presented fiber internet options and current offers on outbound calls and re-engaged customers who had paused or left an order unfinished.

Met outbound goals for contacts, close rate, and revenue. [Example: contacts per day, close rate, or monthly sales.]

Kept lead and order records accurate and followed outbound calling and disclosure standards on every customer conversation.

RECEIVABLES Ac PERFORMANCE MANAGEMENT [JUL 2017] – [FEB 2018]

COLLECTIONS REP: Duties & responsibilities: Receive accounts written off, & initiate (outbound) calls to collect/ advise customers of their options in resolving balances.

PTI [MAY 2015] – [MAY 2017]

VAN DRIVER: Duties & responsibilities: Receive (on call) dispatched requests: shuttling BNSF & Union Pacific train crew to the “head” end of the train, in accordance with BNSF/ UNION PACIFIC safety standards.

CASCADE SUBSCRIPTION SVC’s [AUG 2011] - [MAR 2015]

SALES REP: Duties & responsibilities: tasked in selling Business & Residential magazine subscriptions/ accounts.

AT & T CORP [2007 - 2010]

BUSINESS END USER CARE REPRESENTATIVE (inbound): Duties & responsibilities: Receive Business/Consumer calls, resolving billing/ sales/ migration requests; ticketing any requests, needing further solution(s) outside immediate time frame(s)/departmental scope, in accordance with performance metrics.

Education

[1982] - [1985] SPASH ~ Stevens Point Senior High

DIPLOMA

[1992] – [1997] UWSP STEVENS POINT, WI

CIS ~ Computer Information Systems

PARTIAL BACHELORS

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