Social Services Case Manager

Dawit Teklebrhan

** ******* **.

Rochester, NY **612

585-***-**** ********@*****.***

Objective

Dedicated and compassionate professional with extensive experience providing social

services. Seeking a full-time position where I can apply my skills in healthcare

coordination, client advocacy, and resource management to support individuals in need

and contribute to organizational growth.

Experience

Family Service Rochster

Case Manager January 2025- present

• Assisted residents in applying for public assistance programs, including DHS SNAP

and Medicaid.

• Make documentation and a quarterly progress note.

• Assist with doctors’ appointments.

• Make and print monthly and weekly tasks and census.

• Participating in community activities, such as group games.

• Engage new resident to be social with other residents and staff in the community

room.

Child Protective Services, City of Rochester

Case Worker April 2024 – December 2024

• Investigated new cases of child abuse and neglect, ensuring the safety and well-

being of children in the community.

• Collaborated with families to assess needs, provide resources, and create safety

plans.

• Assisted families in accessing community resources, including housing, food

assistance (SNAP), bus passes, hygiene products, and diapers.

• Developed case reports, conducted home visits, and provided ongoing support to

families to ensure compliance with safety plans.

Platinum Community Care (PCC)

Case Worker June 2023 – April 2024

• Assisted refugees in applying for public assistance programs, including DHS SNAP

and Medicaid.

• Facilitated connections with healthcare providers, insurance companies, and

resources to ensure clients' health and well-being.

• Provided training and support on public transportation usage to promote

independence and community integration.

• Helped clients with school enrollment and finding affordable housing.

• Maintained detailed case notes and documentation for all client interactions.

Strong Memorial Hospital

Patient Transportation Department 2013 – 2023

• Transported patients between hospital units, including the Cancer Center, MRI/CT

scanners, and patient discharge.

• Delivered medical equipment, patient belongings, and blood coolers to designated

departments.

• Ensured the safety, comfort, and timely movement of patients, contributing to

efficient hospital operations.

• Maintained strong communication with hospital staff to coordinate patient needs

and logistics.

Education

Master of Public Administration (MPA)

SUNY Brockport Current Student

Bachelor of Science in Social Work

SUNY Rockport May 2023

Associate Degree in Human Services

Monroe Community College May 2019 (GPA: 3.4)

High School Diploma

Eritrea May 2008

Skills

• Case Management & Client Advocacy

• Child Protection & Family Support

• Public Assistance Programs (SNAP, Medicaid)

• Healthcare Coordination & Patient Transportation

• Crisis Intervention & Safety Planning

• Cultural Competency & Sensitivity

• Documentation & Case Notes

• Resource Identification & Referral

Volunteer Experience

Mary’s Place Refugee Center

Volunteer Two Semesters

• Assisted immigrants with job applications and accessing social services.

• Provided guidance on how to navigate public systems and access community

resources.

• Helped refugees build the skills and confidence to integrate into their new

community.

Core Competencies

• Responsible and Reliable

• Excellent Attention to Detail

• Strong Teamwork and Communication Skills

• Adaptability & Flexibility

• Empathy and Compassion

Contact this candidate