Customer Service & Administrative Operations Manager
Resume:
Jarrod D. Williams
Dallas TX 75241
*********@******.***
Objective: To obtain a competitive position in management, administration, or finance with a reputable organization that will allow me to utilize my skills to assist in the attainment of the company’s suggested goals.
Education: Degree: BA, Business Administration, American Intercontinental University
Computer Skills: Windows XP, 7, NT, 95, 98, 2000, Taleo, Sterling, and Microsoft Office: Excel, PowerPoint and Word
Type 85 wpm.
Organizations: FaceBook.com Job Group Administrator, Dallas Fort Worth and Southwest Region Job Group Administrator
Radio Experience: Host/Radio Personality ( The Sunday TakeOut), Media Guru, hosted, provided media coverage, and interviewed for several major events i.e., The International Pastors and Leadership Conference of Potter’s House Dallas, TORI Program and media coverage with CNN’s Angela Rye.
School Experience: Volunteering tutoring students at the After School Program at Mt. Tabor Baptist Church
Experience
(June 2019 – Current) CEO/Curator
The Sunday Takeout Dallas, TX
Hosting, promo/advertising, media coverage, and interviews for all businesses, brands, events, etc.
(February 2024 – ) Administrative Clerk/Order Entry (Part Time Instructor)
Love & Light Child Development Center Dallas, TX
Recording data for daily daycare routines
Updating the food menu monthly per the Texas State Food Program
Handling enrollments, processing payments, updating daily milestones, meeting state requirements per Texas Rising Star, logging daily reports, and creating lesson plans.
Assisting with instructing toddlers and pre-k students with daily tasks and monitor classrooms
(September 2023 – February 2024) Customer Experience/Order Entry (Contract Assignment)
American Leather Dallas, TX
Recording customer information in order to process orders
Completing fields such as name, address, account number, item number, price, and any sales or promotions
Inputting data into a central database to be used to fulfill orders
Answer any customer inquiries
(December 2022 – February 2023) HR Coordinator/Assistant (Contract Assignment)
Texans Can Academies Dallas, TX
Coordinate with HR staff and campus principals to identify staffing needs.
Source potential candidates through online channels (e.g. social platforms and professional networks).
Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
Assess candidate information, including resumes and contact details, using our applicant tracking system.
Design interview questions that reflect each position’s requirements.
Help with employer branding initiatives.
Organize and attend job fairs and recruitment events.
Forecast quarterly and annual hiring needs by department.
Foster long-term relationships with past applicants and potential candidates.
(June 2018 – October 2021) HR Coordinator
Neiman Marcus Corporate Dallas, TX
Source potential and passive candidates through social media, internet sourcing, direct outreach, and relationship building.
Work with TA Manager and Hiring Managers on sourcing strategies, candidate management and providing a quality candidate and hiring manager experience.
Work closely with hiring managers to understand technical requirements of roles and functions to identify candidates with best fit.
Develop comprehensive knowledge of positions and effectively research to gain an intimate knowledge of roles.
Meet weekly/monthly/quarterly production goals as set by management team
Utilize Applicant Tracking System (and other program tools)
Performs queries and searches in Applicant Tracking databases for qualified candidates
Excellent communication and interpersonal skills, with proven ability to take initiative and build strong relationships with a wide variety of colleagues and managers
(August 2015-June 2018) Account Services Rep/Assistant Lead
IQOR Richardson, TX
Telephone Interviews
Responsible for facilitating orientations
Monitoring job offers and compensation practices, emphasizing benefits and perks
Recruitment
Calling to negotiate account balances
Improved organization attractiveness by recommending new policies and practices
Performance monitoring and Improvement strategies
Call monitoring which helps ensure compliance with applicable company policies and procedures, laws and regulations
Contact customers regarding overdue accounts and determine reasons for non-payment.
(November 2012 – January 2015) National Recruiter
Advantage Resourcing
Dallas, TX
Established recruitment requirements by studying organizational plans and objectives
Recruiting Attraction Analysis exercises
Phone screening
Job fairs
Conduct job orientations
Client Management
Intern Management
Internal Operations Task
Executed different modules to help in the assistance of coaching, managing, advising and training
(March 2009 – March 2012) Client Services Representative/ Administrative Assistant
Ernst &Young
Dallas, TX
Internal Administrative duties
SkoutWorks System Data entry
New Hire Screenings
Training Facilitator for New Hires
Modify and troubleshoot accounts
Surveys (WOTC/Hire Act)
Client Relations Management
Meeting Coordinator
Customer Relations
Inventory Management
Operations Task
*Both professional and personal references available upon request
Contact this candidate