Office Manager/Customer Service Manager

Andrea Nicholson

**** ******* ***.

Burleson, TX 76028

Mobile 817/443-4443

PROFESSIONAL EXPERIENCE

Allstate Insurance-Office Manager December 2016-curent

Career opportunities where skills such as commitment to quality, professionalism, active listening, time management, customer service, communication, teamwork and problem solving can be fully utilized and recognized.

Trains, motivates, empowers and coaches’ personnel to achieve performance excellence

Excellent planning and organization skills

Leader of continuous process improvement & change management

Organizational capability building

Effective internal/external communication

Canteen Vending-July 2014-July 2016

Responsible for the growth of business in large territory.

Manage 10 frontline associates (Drivers)

Developed strong relationships with colleagues of multi-million-dollar annual accounts.

Responsible for communication to and retention of client accounts.

Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for account retention; actively pursue pricing goals.

Coordinate vending installations in new and existing accounts; perform account location inspections and machine audits to ensure company standards are met.

Review route reports to ensure integrity, control spoilage rates, monitor and control labor costs; ensure quality, cleanliness, merchandising, customer service and company policies and programs are maintained.

Schedule and modify route structure to improve productivity and control overtime compensation.

Accent Food Services- March 2010- July 2014

Regional Office Manager

Payroll-Approve all hourly and salaried employees bi-weekly payroll. Process all vacation requests and days off request.

Customer Invoicing-Process all customer invoices

Product Invoicing-Process all product invoices

Month/Year End Reconciliation of all accounting and money room

Petty Cash

Expense Reimbursement

Fleet Management- Manage all aspects of 50 vehicle fleet. All repairs and maintenance.

Building Maintenance-Manage all aspects of building maintenance.

Manage Office Staff-Manage all daily functions of office staff.

HR-Onboarding and Offboarding, Insurance Enrollment, New Hire Orientation, all pre-employment activities-background screening, drug testing, and MVR.

Manage Money Room-Manage all daily functions of high volume money room.

Budget Tracking-Manage all aspects of monthly budget tracking.

Bi-Monthly Budget Audit-Audit bi-monthly budget for regional office.

Forecasting-Monthly/Annual

Monthly Gas Card Audit-Monthly auditing of all gas card transactions.

Manage Installation Calendar-Installations and moves.

Manage Service Dispatching-Oversee all aspects of service calls and dispatching of calls, managing service techs and their schedules.

Route Reports-Daily accountability and over/short reports.

Inventory-Weekly and monthly inventories.

August 2002- Clark & Associates Custom Home Builder

2010(P.T.) Administrative Assistant

Manage vendor files-copy all incoming invoices, filed in property file and one in vendor file

Process contractors draws-process all contractor’s checks, weekly

and per project

Process Construction Contracts- process multiple types of construction contracts (residential)

Closing preparation-Review closing documents for changes prior to closing

Verify HUD-1- verifying all information on HUD-1 statement was true and correct and make or request all changes as needed

Finalize change orders-Ensure all change orders have been completed and billed accordingly

Jan. 2000 - Mansfield Home Away from Home Child Care Center

April 2004 Owner/Director

Managing the daily operation of childcare facility-

Full Cycle A/P- input of vendor invoices, match up with p.o., cut vendor checks

A/R-post payments, make deposits, collections

Billing- process all recurring and new invoices weekly, billing of child care to city and state agencies

Payroll- enter all timesheets, enter time into all appropriate classes, process weekly payroll checks, 941 Payroll Quarterly and Annual Tax Reports, W-2 Yearly Statements, monthly 941 deposits, TWC Quarterly and Annual Reports

Purchasing-weekly purchasing of all food and supplies

Inventory-weekly inventory of all food and supplies

Annual Budget- compile data by way of reports, adjust numbers for tuition increases, enrollment forecasts by month, supplies, repairs

Forecasting-forecast from increases and decreases to budget

Managing 9-15 employees-schedule changes due to activities, hiring, terminating, new hire and annual required training, ensure curriculum is followed daily, and ensure procedures were followed daily.

Maintaining facility in compliance with State Regulations-Conducted monthly inspections of fire extinguishers, conducted monthly fire drills, equipment inspections and menus to meet the daily intake of certain foods required by law

Aug. 1996 - The Earthgrains Baking Company, Dallas, TX

Jan.2000 Human Resources Generalist/Pricing Coordinator

(Responsible for 2 plants-approximately 700 employees)

Payroll- enter all new hires into computer, daily review of timesheets per department, advising dept. supervisor of discrepancy, making changes as needed, biweekly transmitting of payroll to ADP, ensuring accuracy of payroll and distributing checks to department heads, making journal entries of payroll costs per pay period, applying payroll costs to each GL account.

Affirmative Action Plan- Compliance, AAP Reporting (Quarterly & Annually)

Benefits Coordinator-enrolled eligible employees into health and dental

insurance programs as per their elected choice, annual open enrollment,

responsible for all aspects of AD&D, LTD, STD, Cobra, FMLA, 401k, and

retirement

File Maintenance- ensured all required documents were in employees file as required by company policy and state and federal law.

INS Compliance-maintained INS files, requested documents that expired ensured they were submitted before expiration.

Orientation of New Employees- conducted weekly orientation which consisted of presentation of company policies and procedures, benefits program, 401k program, retirement program, union enrollment when applicable

Workman’s Compensation- Audits, Reports and employee compliance

Union Coordinator- Negotiating, compliance, enrollment and grievances.

Pricing Coordinator-input of all pricing (new, promotional, wholesale, etc.) report analysis (daily, weekly, monthly), computer troubleshooting, installation of computer software/hardware

Budget Planning and Forecasting- adding percentage to certain products, deleting products that were being discontinued, increase and decrease in certain areas due to prior year sales

TRAINING

September 1999 University of Texas at Arlington

Arlington, TX

MCSE Certification Course

Networking Essentials

NT Workstation 4.0

NT Server 4.0

NT Enterprise

TCP/IP

March 1994 University of North Texas

Denton, TX

Paralegal

Paralegal Certificate Course

Westlaw Certified

June 2017 PHR/SPH Certification Course

CERTIFICATIONS

Paralegal

Microsoft Certified Professional

PHR/SPHR-Certification Class completed

TRAINING, SKILLS

Typing (55 wpm)

MS Office 97, 2000, 2000 Pro, 2007, 2008

Word, Excel, Power Point, Outlook

QuickBooks, QuickBooks Pro 2004, 2007

ADP Payroll, eTime

Extensive AAP Training

ADP Training Course

MEI

Ultipro

Ivend

REFERENCES

Upon Request

Contact this candidate