Customer Service & Technical Shop Supervisor
Resume:
Andrew Kiaha
******.*****@*****.***
Objective
Motivated and reliable professional seeking a position within a dynamic team environment where I can leverage my experience in customer service, technical support, operations, and shop management to contribute to organizational goals and long-term success.
Summary of Qualifications
● Highly dependable and professional with a strong work ethic
● Organized and detail-oriented; able to manage multiple priorities in fast-paced environments
● Proven customer service and communication skills with a focus on conflict resolution and satisfaction
● Experienced in billing, payments, dispute resolution, and upselling techniques
● Certified in forklift, reach truck, and double pallet jack operation
● Technically skilled in troubleshooting tablets, software installations, and basic IT support
● Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe, and Windows-based applications
● Quick to adapt to new software platforms and operational tools
● Capable of working independently with minimal supervision
● Maintains speed and efficiency without compromising accuracy
● Reliable transportation and consistent attendance record Education
Burroughs High School – High School Diploma
Andrew Kiaha
******.*****@*****.***
Professional Experience
Reno Sparks Cab Co – Reno, NV
Driver / Supervisor / Technical & Shop Support Apr 2022 – Present
● Supervise and mentor drivers, ensuring professional conduct and efficient operations
● Monitor driver safety through in-vehicle camera systems and conduct coaching sessions
● Provide IT support for mobile tablets, including software installations and technical troubleshooting
● Train new employees on dispatch software and Curb programming for medical and non-emergency transportation
● Perform basic auto maintenance and routine servicing, including oil changes, tire checks, and fluid monitoring
● Manage shop operations, including work orders, purchase orders, and vendor coordination
● Oversee inventory and procurement as parts manager; ensure availability of critical components
Handle accident claim reporting and documentation in coordination with insurance providers
● Administer billing processes with accuracy and timeliness for transportation services
● Develop and distribute printed materials, including training manuals, booklets, and informational pamphlets
● Deliver professional transportation services across the Reno/Sparks area, including luggage handling and hospital package deliveries Chewy Warehouse – Reno, NV
Warehouse Associate / Equipment Operator Oct 2021 – Apr 2022
● Operated reach trucks and double pallet jacks to manage inventory flow
● Handled order picking, freezer operations, box construction, and grooming package prep
● Received and inspected inbound freight for quality and accuracy
● Supported pallet management and resolved issues with non-inventory items Andrew Kiaha
******.*****@*****.***
Amazon Delivery Services – Reno, NV
Delivery Driver Aug 2021 – Oct 2021
● Delivered packages efficiently across varied weather and terrain conditions
● Utilized handheld devices for delivery routing and real-time updates
● Loaded and unloaded delivery vans while maintaining safety compliance 5 Point Petroleum – Reno, NV
Store Associate Apr 2021 – Aug 2021
● Maintained a clean and organized store environment
● Delivered customer service with a positive, energetic attitude
● Handled cash, fuel transactions, and promoted loyalty rewards program Chevron – Reno, NV
Customer Service Associate Sep 2018 – Mar 2021
● Operated registers, balanced tills, and handled transactions accurately
● Maintained store cleanliness and adhered to federal/state regulations
● Supported team goals while resolving guest concerns efficiently45 Rite Aid – Ridgecrest, CA
Sales Associate / Cashier Aug 2016 – Oct 2017
● Provided customer assistance and handled POS transactions
● Managed inventory and supported training of new team members
● Ensured register accuracy and followed store procedures Taco Bell – Ridgecrest, CA
Crew Member Feb 2016 – Nov 2016
● Delivered high-quality customer service and food preparation
● Operated POS systems and maintained cleanliness across workstations References
Available upon request
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